Hilton Waikoloa Village

69-425 Waikoloa Beach Drive | Waikoloa, HI 96738  [SEE MAP]Waikoloa, HI  [SEE ADDRESS]
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Courtesy of Hilton Waikoloa Village

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at the Hilton Waikoloa Village

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Guest Reviews

TripAdvisor Traveler Rating 4

Wonderful resort, needs updates to their rooms

Feb 21st, 2020

This was our second stay at the Hilton Waikoloa Village. My husband and I visited without children a few years ago and knew we had to take the kids to this place when they were old enough. We had a fabulous Costco package which made our stay very affordable (resort fees and breakfast included). The resort is massive and I like to walk, so this was a great way for me to stay active, 10,000 steps a day was not hard to achieve. There is a tram and boat system if you don't want to walk, but you'll have to wait for them and they aren't very quick. Still, a great way to relax and be on Hawaiian time if you want to enjoy the resort. The lagoon is amazing, especially if you have children. It's a great spot to snorkel. You will see lots of fish and even sea turtles! Best to go in the morning when the water is calm and clear. We rented a stand up paddle board and it was another great way to view the marine life below. The pools were nice, lots of options too. However, the pool water was COLD! Pros: Lots to see on this resort, great walking trails, interesting art throughout, flamingos, dolphins, sea turtles, and flying fish are all viewable on site. The lagoon Breakfast if it's included in your room is great, full buffet with made to order eggs. It's not worth $40 out of pocket, but if it's included, it's well worth it. Service was very good, everyone we talked to was kind and friendly. However, there were some inconsistent issues (see cons). Location of the resort is close to restaurants and groceries. Cons: Inconsistent service in that we were provided daily flowers on our beds (lovely), while our traveling friends who booked the same package did not get them. They did get bottled water replenished daily, while we did not. Just interesting that it was not consistent. There was no beverage cart as advertised on their resort map. So clarify with them when you get there because once you commit to a pool, you're not going to want to trek all your stuff to another pool on the massive resort. We stayed in the Palace Tower and the rooms are a bit dodgy. The carpet was crusty. They cleaned daily, but there was lots of dust in the corners of the room. Also, you could hear the doors slamming closed from nearby rooms. We were woken up at 6 AM one morning from our neighbors who entered their room and their door slammed closed twice. We would definitely go back if we got a good deal. I'd like to see more service around the pool areas though. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Ugggg!

Feb 21st, 2020

Can’t tell you how much we disliked this place. Admittedly it’s just not a fit for us. If you like staying on property A LOT, it may be a fit for you. When we take those kind of trips we do all inclusives in the Caribbean because of the value. But on this trip, we wanted to be out and about hiking, biking and exploring in the mornings, back for some pool time and sunset then a nice dinner. The 20 minute walk to your car is insane. The monorail is about the same speed you walk and usually hot and stuffy. The boats only come every 20 minutes or so. Service was mediocre at best as was the overpriced food. We were in 3 different rooms. First was partial ocean view at best so they moved us to a great room but AC didn’t work. In final room we spent way too much vacation time on line with help desk trying to get functioning WiFi. After contacting Hilton corporate guest services we got out nightly resort fees waived but what a pain! Also note that gym is very disappointing. While nice places usually set you up with great view, cardio and weights were in 2 separate rooms that were like caves. Bikes were not good quality. I thought about a spin class but those bikes were also in a cave like room and a 15 minute walk across the resort. Won’t be back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Resort of the Highest Quality

Feb 19th, 2020

Everything you can imagine in a resort. The locals call it Disney World of the island. Pools are fabulous, plenty of hot tubs, including an adults-only one. A pool bar, first rate restaurant for watching the sunset. They even have their own dolphins. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Huge resort

Feb 18th, 2020

This place is really nice ! Trams going around the resort . Boats going from hotel to hotel to shops . Beautiful place , but some might not like it because it is so big ! But the scenery is great . They have a lagoon you can snorkel and kayak in that has turtles in it they also hav dolphins.and a golf course . We went to the Legends of Hawaii Luau . That was really great ! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Beautiful place, but gratuitously expensive

Feb 17th, 2020

This is a beautiful resort and the grounds are very well kept up. It is in a large planned community that has a very Stepford feel to it. While the check in person was less than polite or informative, the rest of our interactions with the staff was friendly. As others have mentioned it is a very large resort, but it is walkable and they have done a great job of decorating the walkways so we didn't mind the 10 min walk to the main lobby and parking from our room in the palace tower. So why the 3 star rather than 5 stars... I've never felt less like a valued customer than a piggy bank than at this resort. Starting with the $45/day resort fee and $33/day self parking they never stop trying to get every dime they can. $5 for drip coffee and $7 for an ice cream cone. Even sticking to cheapest options for breakfast will result in a $60 bill for breakfast. I'm okay with resort prices being higher, it's the price of convenience, but they take it to a whole new level. The operators will comment below on my review and say what a beautiful place it is and the pools are indeed fantastic, but that is part of the hotel, not an optional thing that needs to be paid for with a ridiculous mandatory resort fee so they can lure you in with lower nightly rates. That's simply trickery. The real nightly rate is $80 higher than they list after you pay for the fees. Their activity coordinators do not offer any concierge services, nor do they actually help with activities. They are simply paid to sell you on the vacation club and get you into a sales presentation by offering discounts on certain tour vendors. We asked about night time snorkeling with the manta rays and they really tried to push us into certain vendors down south without even mentioning the local operator that offers trips just 10 minutes north of the resort. We booked direct with them and had a fantastic experience. I would happily return to this beautiful resort when they end the deceptive BS to compensate for offering a low nightly rate. I would have a much better experience if they charged $100 more a night and treated guests like they were valued rather than like they needed to get every dime out of their pockets possible. TRIPADVISOR.COM USER 

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