Hilton Waikoloa Village

69-425 Waikoloa Beach Drive | Waikoloa, HI 96738  [SEE MAP]Waikoloa, HI  [SEE ADDRESS]
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Courtesy of Hilton Waikoloa Village

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at the Hilton Waikoloa Village

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Guest Reviews

TripAdvisor Traveler Rating 2

Overpriced parking left a sour taste

May 20th, 2019

We stayed here for our honeymoon last week. The hotel itself is nice but the thing my partner and I didnt enjoy was the overpriced extras. The self parking is $30 a day, absolutely ridiculous and put a damper on our stay. You already pay about $40 resort fees so the extra costs are so over the top. Everything else in the resort is overpriced too. We got desperate and got room service for some drinks just a coke and water was $30. We did this because the vending machine wasn't working so we had no choice. I wasnt overly happy with their customer service either they didnt really go out of their way. The hotel location isnt really ideal if you are interested in going to Kona regularly. Overall nice facilities but just be prepared for all the added costs. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Sadly a disappointment except for the dolphins

May 20th, 2019

We had not previously visited The Big Island. Had read about many great things to do there. We did really enjoy the dolphins at the hotel and were thrilled to rent kayaks where we snorkeled, saw dolphins in the wild and had a great day. My review however is intended to be about the Hilton at Waikoloa. The hotel has a nice ocean front setting, nice sunsets and a cool lagoon area good for kids and those not comfortable swimming in open ocean. Our room was dated, and sparse. It had a king bed with only one upholstered chair. There was plenty of room for a sofa or two chairs. I think its awful when there is no place to sit in a hotel room after a long day in the sun except for on the bed. We thought about room service and then decided against it for this reason. The staff was all very nice, but the hotel just seemed tired. Also, there was this nature preserve area in the middle of the 6 story buildings that were all guest rooms. A massive flock of magpies showed up every morning at 5:00 am giving me flash backs to the movie “ the birds”. The restaurant at the hotel was less than good and there were no Hawaiian charming towns within an easy distance for dinner and drinks. We left early and went to Kauai. Much prettier, more Hawaiian charm and chill. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Straight out of a 70’s bondfilm

May 19th, 2019

Beautifully manicured gardens in this large resort in paradise. The resort is big, which is why they lay on a monorail and boat tiger you from one end to the other. This helped to create the calm and relaxing feeling that despite the number of people here it was never over crowded. Admittedly the rooms could do with a bit of a refurb but actually the 70s retro feel was quite cool and roger moore would have been right at home. Extortionately expensive (as everything Hawaiian is) the resort was clean, the staff friendly and the weather glorious. We usually walked down to the lovely shopping centre to pick up breakfast and lunch and occasionally ate there too as there was a decent amount of choice and the landscaped gardens and golf course were beautiful to walk past. There is also a shuttle which runs regularly from the hotel which is much needed if going in the heat of the day. But without doubt the highlight of the hotel is the lagoon, the sandy lagoon fed by the nearby sea provides a safe and Sandy place to swim, paddle board or just swim with the fishes and the incredible turtles which I never got tired of seeing. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Excellent stay, attentive staff

May 19th, 2019

Overall excellent stay at the Hilton. Staff very friendly and welcoming and this continued throughout our stay, with a genuine Hawaiian greeting each and every morning. We stayed in the Lagoon tower so walking wasn't an issue for us but I can see how stating in one of the other towers would require an additional walk back and fourth to the room. Tram and Boats are reliable though and you can see when the next one will.arrive on the screens they have available. Room cleanliness wasn't perfect, there were a few obvious things missed when cleaning the bathroom but this is likely due to the size of the property and number of rooms that need cleaned. Breakfast was plentiful, as a Diamond member we received continental breakfast and paid the 12$ per person upgrade to the full breakfast. Overall large hotel, good breakfast, friendly staff and well kept resort. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Ocean front Property with lots to do for kids

May 17th, 2019

This is a great property and there is lot of stuff for kids to do! Hotel is amazing it has great feel of an art gallery! has plenty of pools and slide for the kids to enjoy! Dolphin show was right under our lanai so kids could watch trainers do their stunts with them. Although being a Gold Elite Member with Hilton they were not too keen to upgrade despite the fact that almost half the hotel was empty, they go by the book which makes me wonder why do you need the front desk staff if they can't make a guests experience better... as per the membership I know what my upgrades would be but if you don't make anything better then that when you can it does not make it special for the guest to write a glowing review about the front desk. Hotel restaurants are pricy for the food quality, in fact the Italian restaurant was super disappointing. Big Breakfast value is fantastic with lots of options... their is paddle boats and standup paddling which kids enjoyed! overall a fantastic place for families... TRIPADVISOR.COM USER