Hivernage Hotel And Spa

Angle Ave Echouhada Et Rue Des Temples | Marrakech 40000  [SEE MAP]Marrakech  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Excellent customer service

Feb 8th, 2020

Me & my whole family had a wonderfull stay in this hotel, the facilities and the rooms are clean, the houskeeping was fabulous and impressive.the breakfast was pleasantly with much variety.Mina was fantastic manager and professional she made oldly mome very confortable and happy. We will look forward to coming back again to hivernage hotel. Laila TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

HIVERNAGE HOTEL & SPA - VERY POOR & DISAPPOINTING. WILL NOT BE STAYING HERE AGAIN

Feb 3rd, 2020

Very very poor service, so disappointing. Unhelpful rude staff. Booked 4 weeks ago especially for my mums 75th birthday. 2 x Twin interconnecting rooms confirmed by the hotel but when we arrived the rooms were separate and too far from each other (and too far to walk for my elderly mother). We were also given 1x queen bed despite booking twin rooms. Sara, receptionist very unhelpful. Asked her to book a local restaurant (5 min walking distance) but she said it was fully booked. She repeatedly tried to sell us another restaurant which was 20 mins away by cab. I then called the restaurant of our choice & booked a table straight away. Not the welcome we were hoping for. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Massively overcharged

Jan 21st, 2020

Left the Hotel on the 8th January having booked three rooms for 4 nights. Having paid in MAD I did not notice that I was over charged by €688 ! Its now almost two weeks since I informed the Hotel yet they still have not refunded even though they admit to making a mistake. No responses to numerous e mails or telephone calls. Really disappointed that despite acknowledging they have over charged they continue to delay refunding. A cynical person would wonder if they do this deliberately in the hope of keeping money charged that is not due TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Most accommodating hotel with the nicest staff!

Jan 17th, 2020

I spent the week in Marrakech with a friend, and we had the most amazing time at Hivernage! The staff were lovely and greeted us with mint tea as we checked in. Then, throughout our visit, they were quick to help out with recommendations on restaurants, nightlife, and spas, and booked many things for us. Meera, the concierge, was especially helpful. Whatever we needed, the staff were happy to provide. Also, the rooms were newly renovated and were great. I couldn’t recommend this hotel enough! Will definitely be staying here again on my next trip to Marrakech :) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

The only good thing was the location, just next to the djemaa el-Fna

Jan 13th, 2020

The room was nice but they never really cleaned it during our stay, I hope they do it when we leave and a new guests arrive. The breakfast was not that good, they only hade sweet stuff the first day and the other two days all the eggs and salty stuff were gone by the time we got there. Our room didn’t have any light because of the lack of lamps. And the street is quite dangerous to cross, be careful! TRIPADVISOR.COM USER 

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