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at the Holiday Inn Amsterdam
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Still no refund
Aug 21st, 2020
I was due to stay at the holiday inn at the end of April but could not travel from the UK to Amsterdam due to coronavirus. I called the hotel at the time and they assured me that would arrange a refund. When the refund did not materialise, I contacted the hotel and I was offered a voucher instead which I refused. I have since contacted the hotel on a further four occasions since March and have been promised that the refund would be made but would take some more time as they are very busy. I was again promised that I would be refunded in August and when I contacted them again this week to check where it was, I was simply told that the Accounts department were not making BACs payments- still with no further indication of when I might finally get my money back. This was supposed to be a happy family trip and I have family members now unable to work because of coronavirus for whom this money would make a big difference. I have explained this to the manager, Kim DeVries, who is responsive but seems to have no ability to actually sort this out. Come on Holiday Inn - PLEASE do the decent thing and refund our money which you are paid in January - now 7 months ago!!!! TRIPADVISOR.COM USER
Full day workshop
Aug 9th, 2020
Full day workshop in a large meeting room incl teleconferencing. Excellent service by the staff, excellent quality coffee machine in the room. Large screen for videoconferencing with good audio and clear visibility of external participants. Perfect room climate. TRIPADVISOR.COM USER
Unbelievably Unapologetic Service
Jul 29th, 2020
Made a reservation through IHG weeks ago and called a few days before the reservation date to see if I could request a cot, only to be told that the hotel would be closed during my reservation due to COVID-19. As you can imagine, I was shocked by the news, as no email or call had been given. I asked how they were intending to notify me, and the woman simply stated that I was now notified. Please don't mistake my tone as some entitled whining or imagine that I was ride to the woman over the phone to somehow warrant this type of attitude. Trying to stick as much to the facts as I can in this review and process this shockingly unapologetically poor level of service, so that readers can have an objective idea as to the type of service you can expect here - my Spire Elite IHG status be damned. TRIPADVISOR.COM USER
Mar 27th, 2020
Excellent Service. Highly Recommended. Despite these difficult times we are currently they really customer focus services. They did the best to accommodate our needs.Including going above what we would usually expected from the Hotel. Thanks for all the services and I hope these troubled times go away soon. TRIPADVISOR.COM USER
Worst customer service I have ever witnessed
Mar 20th, 2020
We have booked a stay on 10 and 11 March which we had to cancel due to the Corona crisis. Days later we received a mail "from the CEO" stating: "We know that flexibility is what our guests are looking for right now. So, we are waiving cancelation fees for existing and new bookings at all IHG hotels globally for stays between 9 March and 30 April 2020." So my stay is clearly within the period eligible for the refund. However, they refuse to refund nonetheless. Calling their service line is nightmare as well. You'll be redirected up to 5 or 6 times. I stayed in many hotels and this is by far the worst service I ever had! TRIPADVISOR.COM USER
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