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at the Holiday Inn Anaheim - Fullerton
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Oct 27th, 2020
I booked this hotel at the last minutes because my house was in wild fire mandatory evacuation area. I could not go home after work. The staff at the front desk was super impolite. I felt like I was at a one star motel. No response to my greeting. After I got my room key I saw many paper bags with bottled water inside on the desk. I reminded the staff that I am a diamond member, if I could get bottled water here. I was told those were for Hilton members who booked the rooms earlier. Because I booked at the last minutes, NO WATER even I am a diamond member. TRIPADVISOR.COM USER
Never will I stay at the double tree in Fullerton
Sep 6th, 2020
I booked a room at the Fullerton location and I have never been more insulted and embarrassed in my life. I informed the front desk that I had a service animal which she acknowledged. I checked in only to find out that emotional support animals are not recognized. She said that I was evicted because of the animal and threatened to call the police which she did . I have never been treated with such disrespect over a service pet in my life . The management refused to refund our money back and threaten to have me arrested if I came back . TRIPADVISOR.COM USER
They will steal your entire pre-payment.
Jan 21st, 2020
Do not purchase your reservation with this hotel. They will steal the entire amount of your purchase even if you cancel weeks in advance. I am a victim of their "system that they have no control over." I had to cancel a trip due to jury duty. I canceled online and assumed I was being refunded--I was charged and they wouldn't reverse the charge. They place the blame on the Holiday Inn Corporate rather than themselves. Count me as never using Holiday Inn again. Do not pay a deposit. Just book. If you don't pay up to 3 days in advance, you can cancel without a fee. If you prepay, you lose the entire amount. TRIPADVISOR.COM USER
Great Business Choice
Oct 15th, 2019
Conveniently located to all of the amenities of the area. Nice accommodations. Not surround by other hotels and provides options if want to eat in. Nice rooms and all the necessities when away from home. TRIPADVISOR.COM USER
Good hotel for the value
Sep 16th, 2019
We were there for a quick overnight stay. The staff was excellent! Our first room reeked of cigarette smoke even though there were nonsmoking signs inside. The hotel staff moved us immediately to a room that smelled much better. The hallways smell a little funky not sure if it is just an odd air freshener or something else. But the room itself was very nice. Recently updated decor, comfortable beds, and pillows, the jacuzzi tub was nice after a day at Disney, but the knob to control the bubbles was damaged. We would stay here again. TRIPADVISOR.COM USER
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