Holiday Inn Anaheim - Resort Area

1915 S Manchester Ave | Anaheim, CA 92802-3802  [SEE MAP]Anaheim, CA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Good hotel for the price uncomfortable befs

Jun 8th, 2019

The hotel is good for the price. Safe, upkept, nice pool and hot tub (but pool is not heated like it states on the website), shuttle does come right into parking lot, free parking (and appears to have plenty of parking), nice front staff, small gift shop for things you may have forgotten (except no cough drops and prices are high but normal for a hotel). The beds are doubles so can be tight for adults but they are also uncomfortable. They are firm beds and the bedding has a cover that they put the opening at the bottom of the bed so you wake up with the actual blanket on the ground. Also, the room is either warm or cold not in between. When the AC is on it’s really cold but as soon as the AC goes off it starts warming up fast. The ART shuttle does come right into the parking lot but look at the prices before you use. We found it cheaper to take a ride share to Disneyland for $7 compared to $4 per person for the shuttle. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good place

Jun 6th, 2019

Friendly front desk - Always greeted us when we arrived/ departed. Used the pool and the hot tub - both are good. Stayed here when we visited Disneylanfd. Returned to the hotel at nights. Good Stay overall. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

TERRIBLE CUSTOMER SERVICE

Jun 5th, 2019

The rooms are fine. The beds are not queens but fulls so it can be a bit small if you have two adults sleeping in bed. This hotel has terrible customer service. We booked our stay in advance and prepaid for our stay. When I called to confirm our stay the front desk told me what dates they had for us and we were off! Again at the hotel I double checked our dates and asked the hotel if everything had been paid for. They confirmed with me a SECOND time my dates and told me everything was good and paid for. When we got home from our vacation I got an addition charge from the hotel. They told me that the package I had originally booked for didn’t cover one of my nights. I was confused because I had double checked with the hotel TWICE both of which times they had told me the dates and that I did not owe anything. I understand someone has to pay but it was clear to me and everyone around me that this was the HOTELS ERROR. Instead of sympathy from the hotel I got harassed by the front desk manager jimmy who was very rude and basically told me “well if it was me I would have known how many days I booked for a vacation.” My husband who works in customer service was appalled as he listened to our conversation and couldn’t believe this guy was hired to handle customer relations!!! I cried after the call because he was so rude to me. This hotel is fine. But I would stay elsewhere. Breakfast isn’t included, it’s not walking distance at all to the parks, and the rooms are eh. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Decent rooms, great staff!

Jun 3rd, 2019

The staff were so friendly and helpful. The hotel restaurant was quite expensive and the food was average. It's nice that there's free parking - however free breakfast for children and the shuttle to Disney was slightly deceptive on the website. Rooms were nice and clean. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great place for family stay

May 16th, 2019

This place has nicest front desk people we have ever seen in any HI hotel. Other than that it was somewhat very magical for our daughter with CP. One year ago she took here her first steps using walker outside of our home while refusing to do it everywhere else! This year she repeated it here but using her walking sticks! We were shocked! Cant wait to see what she will do next year! Server (cant remember his name ,i think it was Arturo) from their restaurant is great guy! Great bus connection to Disneyland. Will come back for sure! TRIPADVISOR.COM USER