Holiday Inn Ashford North A20

Garden Court Maidstone Road | Hothfield, England TN26 1AR  [SEE MAP]Hothfield, England  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Useful hotel

Jan 28th, 2020

Stayed here again for an overnight before heading back to the Continent. Bit of a wait at reception because the only person on duty there was busy elsewhere, but not much of a problem for us. The room was clean and spacious, but we were near the end of the wing closest to the motorway, so for the first time in all our stays here we had a bad night because of the traffic noise. We were hoping to nip over to the pub across the parking for some dinner, but they were closed so we ended up using the hotel restaurant - the menu was a bit limited as they had run out of several things, but we both had a very good steak. Service at dinner was commendable - very friendly and nothing was too much trouble. Breakfast was standard fare and did the job.Checkout was quick, efficient and friendly. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Good hotel for a stop-over

Jan 11th, 2020

Stayed here for one night prior to travelling to Switzerland by coach. I was greeted by friendly and helpful reception staff, and allocated a large airy room with a big comfortable bed. The room was equipped with tea & coffee making facilities, but no room safe or fridge. Internet in the room was good and the TV was connected to Sky. Bar food was a good value choice. If not included in your booking, breakfast can be selected on booking-in at a worthwhile saving. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A delight

Dec 14th, 2019

Very friendly reception staff on arrival.After a 5 hour non stop journey this was a nice greeting.all staff very happy.room very clean,a good size and lovely and warm for December.we booked dinner in the restaurant and the food was good quality and well presented.Georgio was wonderful in the restaurant,great work ethic,very friendly and quick.we hope he goes into management one day ,a great asset for someone so young to a good team.Everyone seemed very happy.well done. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

What a dump

Dec 7th, 2019

The bath mat was stained with what looked like urine,the shower curtain had mould on it! The chairs in the room were so worn the arms were sticky Mould on the walls in the children's sleeping area, This was not a cheap room I've stayed in bed and breakfast accommodation which was half the price and so much cleaner!!! To be fair the staff were all very friendly,helpful and the breakfast was very good,but I will never stay in a holiday inn ever again. Me and my husband have to stay in hotels regularly and this was the worst experience I've ever had. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Manager thinks it’s perfectly acceptable to have a party until 1:00am

Nov 29th, 2019

I’m presently writing this as I feel as though I’m in a middle of a concert! Told at check in there was a party but also “you’ll be on 2nd floor so it shouldn’t affect you” Really? Went down to reception to complain, told party was going on until 1am and as the DJ had been hired by the people having the party, that there was nothing they could do about the noise levels. Also the manager wasn’t around and “might be in around 8am. I don’t know. Do you want me to get him to email you?” Like that’s some use! And I’m not the only person to complain. Somebody else was at reception complaining and there were at least two phone calls whilst I was waiting. Maybe the hotel should think about letting other guests know in advance and then at least we’d have the choice whether to stay there or not! So basically unless you’re providing the hotel with a load of money they don’t give a stuff about your stay there. Avoid at all costs! TRIPADVISOR.COM USER 

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