Holiday Inn Boston Bunker Hill Area

30 Washington Street | Somerville, MA 02143-4446  [SEE MAP]Somerville, MA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Great location, excellent service

Aug 4th, 2019

Brought a group for business travel and was very happy with location and price. The hotel staff did an excellent job with our accommodations. This hotel is walking distance to Mass transit and therefore anywhere in the city. Any easy trip on the T from the airport too. I would stay again. Rooms were clean and comfortable. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Perfect for families.

Aug 3rd, 2019

Not the typical holiday inn! The facilities and entertainment for kids is great! Loved how I was able to entertain my kids after a long day at The sport centre. They also offered movies in the evening for kids. The breakfast was also good with many options as well. The best part for me was the free parking and the free shuttle Service to most downtown locations. Will definitely recommend this place to friends! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Terrible Experience

Jul 19th, 2019

My husband and I recently stayed here. As I was in bed watching TV, I felt something crawling on my neck. I was able to grab it and found that it was a bed bug!!! Disgusting!! We placed in a glass to show the front desk. This happened around 2am in the morning. My husband went downstairs to show the front desk. We were transferred to another room on the 6th floor and that room smelled like vomit. We had to go back downstairs to ask for another room. We were placed on the 9th floor. Honestly, we didn't even want to stay because who knows what else could be lingering around. The following day the GM Jim Harvey met with my husband and I whom never even shook my hand or acknowledged me. He apologized and offered one night refund. Who knows how many days we've been sleeping with these disgusting things!! It was gross to find it on my body!! He even recognized it as a "juvenile" bed bug. Do yourself a favor and do not risk the possibility of bed bugs coming home with you. We are now dealing with nasty rashes and had to get rid of our clothes and luggage. I'm not going to take a chance to have these bugs in my home. Shame on them. Let this happen to any of their family members to see how they would feel! I'm sure they would be just as upset and disgusted with how this was handled. And this isn't their first run in with bed bugs. I wish I would have known or I would have never ever stayed here!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Hotel

Jul 15th, 2019

The front desk staff is friendly and helpful. The rooms are clean and updated. The rooms are quiet and you can get a good nights sleep. Breakfast is not included. When I booked the room I added a breakfast package. When you do this you can either order off a menu or choose the buffet. I would stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

So many complaints about this place!

Jul 3rd, 2019

Because this location is not that near to Downtown, it was a good thing that they had shuttles. The things is, they drop guests off 2-3 stops before Downtown... why not just drop off your guests in Downtown so we don't have to waste any transportation fees? They told us to go back to where they dropped us off to be picked up when we were ready. We called them when we were ready but they said that there was no driver so we had to pay for Uber back to the hotel. They changed passwords every single day so we had to go back and forth to the front desk to ask which was such a hassle to do! The TV was not working. They fixed it and it did not work again. This happened THREE times! How ridiculous? They also provided single-use products such as shampoos, soaps, and lotions which were wrapped in plastic. We are facing our generation's biggest challenge today which is the ever-growing plastic pollution and climate crisis! This is definitely not helping as we try and reduce our trash consumption. I hope they change this up sooner! They also need to improve their services so other guests would not have to experience these! TRIPADVISOR.COM USER 

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