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at the Holiday Inn Boston Bunker Hill Area
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Didn't stay but wanted to commend customer service!
Mar 10th, 2020
I bought a pre-paid no-refund stay at the hotel for a conference in late March. Enter coronavirus and the conference is cancelled. I would have had to just absorb the cost, but I called and the hotel (which is a franchise, so this isn't the same as one giant company) offered to refund all but the first night. Maybe someone else would have tried to drive a harder bargain, but I appreciated it. They were kind, didn't make it difficult or unpleasant, and we shared costs for an unfortunate and unexpected situation. Hotels aren't making as much these days and this wasn't a hotspot travel advisory region. In the future when I'm in Boston, I'll stay at this hotel because they've shown themselves to be responsive to customers. They really didn't have to. TRIPADVISOR.COM USER
Mar 2nd, 2020
We took the kids for a little fun on February vacation. Looks like I had the same idea as every parent around. Even though it was crowded, it was still quiet at night, the kids had a BALL! The pool area had a climbing wall, basketball, pool table and ping pong. The room were very comfortable. The breakfast was perfect for 5 hungry kids, something for everyone. And every single staff person was kind and helpful. TRIPADVISOR.COM USER
Jan 18th, 2020
Had a chance to stay here. Hotel and room were clean. Fairly quiet. They charge for parking. The shuttle doesn't go to the airport but it goes to several tourist attractions. Overall it was a good place to stay. TRIPADVISOR.COM USER
Dec 24th, 2019
Stayed here for 5 nights while visiting family. Couldn't have asked for a better location!. Only 5 blocks from their house and only 8 blocks from subway station. The rooms were nicely furnished, clean quiet and well maintained. TRIPADVISOR.COM USER
Really good Hotel ideal for short stays business trips etc with easy access to city centre
Dec 10th, 2019
Stayed for three nights in November. Good sized room great service and a decent breakfast. Local station is only 7 minutes from the Hotel with a ten minute or so ride into city centre. Found it reasonably priced and the overall service was excellent. Only 10 - 15 minutes from Logan Airport so perfect for a base. Found the local are a little industrial but people are friendly and the local pub " The Tavern at the end of the world" was an Irish bar with great beer and good food. Perfect TRIPADVISOR.COM USER
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