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at the Holiday Inn Burbank-Media Center
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Hotel in good location
May 23rd, 2020
Hotel is comfortable very convenient to lots of places to eat and drink in Burbank. Only one side is currently open. Our room had a mini fridge and microwave. Nice views. Only one set of elevators is working currently, Elevators are small so with social distance rules only 2 people unless family can fit. All the staff wore masks, there were tables between the front desk and customers at check in for additional safety and there was hand sanitizer available. The front doors are locked for guest security. Disposable paper menus were available for the restaurant for take away meals. With all the detail they had keeping people safe, I was very surprised at check in by a large group of guests in the lobby, none wearing masks, all drinking and socializing with the staff behind the desk, they were taking up a large part of the lobby and it was difficult to get around them. What is the point of having staff with all these precautions if you allow guests to throw a party in your lobby with no masks? TRIPADVISOR.COM USER
All First Class
Mar 16th, 2020
This twin tower hotel was the perfect location for all of our needs. We were able to walk to several resturants and the one in the hotel was very pleasant even though we only had breakfast there. I highly recommend this if you are looking for an upscale hotel well located near lots of amenities. TRIPADVISOR.COM USER
Feb 17th, 2020
Hotel is well situated with two towers. Rooms are clean and large. Breakfast buffet is adequate and they also have a lunch buffet. There are several nice restaurants within walking distance. Hotel has bar with live bands in weekends. You will find pretty much every facility in this hotel. TRIPADVISOR.COM USER
Feb 7th, 2020
My husband and I stayed here Friday-Sunday January 3-5 of 2020. We had a corner room with a king bed. The room was spacious and clean. Pretty standard hotel room. They do offer breakfast here but we felt $13 for an omelet was a little pricey so we went searching for other places to eat. Half a block up from the hotel is San Fernando Ave and there are tons of places to eat for every taste. We found a 50’s diner to have breakfast and the portions were large and priced well. This hotel is about 3 miles from WB Studio if you are planning on doing a tour which is the sole reason for our trip. Overall, nice hotel, helpful staff, good location. TRIPADVISOR.COM USER
Fix this stuff
Feb 5th, 2020
1. Please teach your receptionists how to check in a guest! Your hotel must have the slowest check-in in the nation! Here’s a suggestion: retrieve reservation, find empty room, give customer the key. 2. Internet. Your Internet barely works to begin with but then you have to log in again every time after putting your phone or IPad down!! Seriously? 3. No free breakfast or even coffee downstairs for Spire Elite members!? What’s the reason for a loyalty program if you do nothing for repeat customers? 4. I fear slowing your check in process down any more, but shouldn’t you take our HIG Awards number BEFORE you assign a room? Are upgrades non existent for Awards members? TRIPADVISOR.COM USER
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