Holiday Inn Charlottesville-Monticello

1200 5th St SW | Charlottesville, VA 22902-6454  [SEE MAP]Charlottesville, VA  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 4

Great Location and Good Hotel

Dec 6th, 2020

This is the second time we've stayed at this hotel. We like it when we visit Charlottesville because of the location. It's just a few minutes from downtown as well as many of the wineries. The hotel itself is fine. Nothing fantastic, but the rooms are clean and the staff is nice. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Not comfortable with Covid safety

Oct 19th, 2020

Signs for masks, where to stand, and safe use of elevators were clearly visible, but so few people bothered with them, we were very uncomfortable. I dreaded every time we had to walk through the lobby as there was always someone either not wearing a mask, or they had it pulled down. Even the cashier pulled down his mask when talking so that we could understand him better, though he was also behind a plexiglass partition. Guests did stand on marked circles 6 feet apart, but ignored signs asking them not to share elevators. The room looked clean, but barring the extra reassurances seen in other hotels, we wiped everything down with our own disinfecting wipes. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Horrible. This hotel is unclean and disgusting

Jul 3rd, 2020

Don’t stay at this hotel. The smoking section on the hotel is at the pool, so I took my children to swim and we were surrounded by people smoking. If they don’t care about smoking it’s not Covid clean TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

It was a lovely and clean hotel!

May 26th, 2020

My husband and I stayed overnight there during our drive down south. The room was clean and the staff were very nice. It was convenient to the highway. And if you're looking for a quick bite to eat, nearby is Jersey Mike's sub shop which was very good! I would recommend this hotel. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Thank you for belittling us in front of a lobby of guests

Apr 26th, 2020

What a terrible experience! We stayed at this awful hotel back in December right before we did a cross country move for my husbands job. We check in and the agent was not personable or pleasant at all. We get our room.... the hallway had wires hanging and construction material all over the place. We had to step over paint rollers and paint cans. We get into our room. What a dump! Finger prints on the mirror. Bed was collapsed in the middle. We said “whatever it’s for 2 nights”. Next morning we are woken up at 7am to the room shaking. I call the desk and they say there is nothing they can do and construction usually starts at 8am. Well it didn’t. That night there were construction workers screaming in the hallways. Acting drunk and wild. Our last morning was the worst! We were woken up again to drilling, hammering and loud screaming. So clearly we weren’t sleeping in and decided to just leave. I get to the desk to check out and the total is $60 more than when I checked in. I come to find out that they charged us $20 plus tax a night for my husbands ptsd service animal. I asked the agent to remove it and he told me in front of the entire lobby “ this hotel does not recognize this form of service animal. That only dogs that service for a physical disability are allowed with no fee” how embarrassing is it to explain to a lobby of strangers that my husband was given an animal after his deployments due to ptsd! Extremely! I was mortified and the agent just said “oh nice I was in the navy”. Wow thank you for being a fellow servicemen and still belittling us. I have asked since December 2019 to be contacted. NOTHING. I’ve worked in hotels for over 10 years. I’d be on the phone immediately with a guest if this ever happened. I am so glad you fixed up this hotel cosmetically but if you don’t shape up your employees this hotel will be in for a lot more 1 star reviews. TRIPADVISOR.COM USER 

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