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at the Holiday Inn Cincinnati-Riverfront
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Oct 1st, 2020
Traveling through Ohio, We enjoyed our overnight stay here. The staff was very friendly and helpful. Thanks Jacob. Our room was spacious and clean. Bed and Pillows provided for a good night rest. An older hotel but we felt comfortable in these COVID times. Walked across street for dinner to Pizza Sports Bar were we enjoyed sone cold beer and hot fresh hoagies TRIPADVISOR.COM USER
Bed Sheets not changed - Dirty socks in sheets!
Mar 13th, 2020
I’ll start by saying, restaurant staff was fabulous. Friendly, polite and were cleaning everything, second, I was exhausted after a 9 hour drive. I got to the room and just needed sleep. I got in bed and my foot touched something. A pair of dirty socks! They had not changed the bed sheets from prior customer! I called housekeeping and they did come and change. I told front desk I wanted the manager to know because they have a hospitality guarantee posted in the bathroom. I also filed a complaint a few days later with the general Holiday Inn number. No apology two weeks later! I paid for this disgusting experience!! Amid Coronavirus concerns, if those socks were not there I would not have known and would have slept in sheets that someone else slept in. Think about that.I would not have know. And neither would you. What else wasn’t cleaned in that room? Inexcusable. TRIPADVISOR.COM USER
Avoid this hotel at al costs
Mar 4th, 2020
Stay away!! We travel monthly for sports tournaments, and this, by far, has unfortunately been the absolute worst experience we have had. Let me preface by saying the front desk staff is great. Very friendly. But then it goes downhill. The room we were put in was DISGUSTING. 1) Bodily fluids on the headboard 2) bathroom door had fluids/toothpaste/soap/grime on it 3) food caked on the arm of the chair 4) food of some sort on the carpet 5) dirt and hair in the shower 6) shower handle covered in soap scum 7) the wires to the ac/heater (which didn't even work properly) are taped, which is a safety hazard 8) filthy microwave that was broken. 9) drain in the sink was broken and covered with mold 10) brown stains on the comforter. 11) keurig was gross and caked in dust/coffee/mold. No free coffee is offered in the lobby, you have to purchase it and it's only available during breakfast. We paid $303 total to stay for two nights at this hotel. Best part? We didn't even get any room cleaning service during our stay! We did NOT decline room cleaning, nor did we have a do not disturb sign on the door. Housekeeping just chose not to clean or replenish anything in the room. I spoke to the front desk and was told to contact the regional manager. I sent an email with pictures and he never responded. You would think that the regional manager would at least respond to an email, but apparently he couldn’t care less. No other remedies were offered. There is a beautiful Courtyard by Marriott literally right next door. My recommendation is to stay there and bypass this dump. TRIPADVISOR.COM USER
Over night stay
Feb 23rd, 2020
Hotel itself is nice but as others stated kinda outdated. The staff is very nice. If you expect a river view there is a river bank view as shown in one of the pictures I believe someone went back in Mar 2013. Other then that a clean hotel restaurants across the street. Waffle house and I believe a pizza place. TRIPADVISOR.COM USER
It was manageable!
Jan 5th, 2020
The hotel is very dated and is nothing like I’m used to when staying at the Holiday Inn Express hotel locations. My husband and I just needed somewhere close to the University of Cincinnati hospital to sleep and although this place provided just that, I would not stay there again. The cleanliness was overall lacking. There were hairs in the shower and just sporadically around the room. The key card also had a sticky substance all over it. The room was hot and humid even though it was in the 30s outside, we had to turn the AC on in order to be comfortable. The bed was ok, but again, not like what you get at Holiday Inn Express. You absolutely get what you pay for at this hotel. TRIPADVISOR.COM USER
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