Holiday Inn Columbia-East

915 Port Way | Columbia, MO 65201-2827  [SEE MAP]Columbia, MO  [SEE ADDRESS]
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at the Holiday Inn Columbia-East

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Guest Reviews

TripAdvisor Traveler Rating 4

Nice hotel!

Jun 4th, 2019

Staff was friendly, rooms were clean, location is handy, and the price was fair. All in all it was a very positive experience, and I would stay there again if in the area. Front desk team was efficient, polite, and helpful! Nice hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Worst Holiday Inn ever

Jun 2nd, 2019

Upon arriving to Holiday Inn East Columbia hotel I was greeted by a very unhappy looking man who had zero customer service skills. After about 20-30 minutes of getting through the check-in process, went to the room. The hallway was very hot and humid. My refrigerator did not work in the room. I went down the hall to get some ice and the ice machine as well did not work. I ran into a cleaning lady in the hall, looked very unhappy and was also not pleasant at all. I travel frequently and have not had this bad of experience anywhere! This place puts Holiday Inn to shame. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Travis was amazing!!

May 25th, 2019

Very late booking.....we got into the hotel after 11 PM. We had booked the last room with a king bed. We got there and Travis upgraded us to a suite!! After driving for over 10 hours, it was amazing! Quiet, clean and the bed was very comfortable!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Stop looking and start BOOKING! BEST Holiday Inn ever!

Apr 29th, 2019

I really can’t say enough good about my stay. I wish I could give the staff 10 stars!!! Steve, Megan and Lacey were just phenomenal! Absolutely the best customer service you could ever ask for. They all make you feel so at home. I would say they were even the highlight of the trip. I haven’t even left really other than to go to work because it isn’t needed. Steve, Lacey and Megan all go well above and beyond their normal every day Duties. I haven’t ever seen such a wonderful staff. You may get one exceptional employee, possibly two... but three!?!? They are off the charts! The first night I met Steve, I didn’t even have to tell him my name. He was so intune to his surroundings he picked it up without me ever uttering a word. That’s a huge detail most people forget. Steve makes you feel like a friend not a customer. The same is true for Megan. I knew she was a manager before I ever saw the sign. She was so happy and cheery that it was contagious. Her sweet bubbly personality is hard to resist. Lacey makes wonderful drinks as well and is so precious! She even offered to make me a hot toddy and bring it up to me while I was sick. This hotel is a little further than the others from town but I definitely wouldn’t trade. The beds and pillows were nice and comfy and clean. The lobby is nice and inviting and we spent a lot of time just hanging out. There is a fitness area, pool, hot tub, washer and dryer. The breakfast is a restaurant style and is good. The dinner is phenomenal! I loved the southwest penne so much I have ordered it three times! I will be missing that when I leave! Everything is top notch. But honestly the very best part is the staff. These guys deserve a raise no matter how much they are making! Holiday inn watch out, because if they lived near me I would have already tried to recruit all three!!!! Thank you to everyone at Holiday Inn east for making our stay so personal and pleasant. You were the best part of Columbia!!!!! A+++++++ TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Not bad

Apr 14th, 2019

Well this was a pretty nice place! The room was very clean and quite large for a double queen room. Bathroom was very large with a great shower! A/C had a fan on for sleeping at night so you don't wake up to it going on and off all night. The one thing I will ding them on is I was there for three nights and the whole time there were empty food carryout and pizza boxes in the hallway that were never picked up! Gross! Apparently only some rooms had free breakfast. Funny I brought 40 guests for them but did not rate a free breakfast. Plenty of bus parking and easy access. TRIPADVISOR.COM USER