Holiday Inn Columbus Dwtn-Capital Square

175 E Town St | Columbus, OH 43215-4609  [SEE MAP]Columbus, OH  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Terrible customer service

Aug 3rd, 2020

I stayed at Holiday Inn for one night on June 27th and they made a hold on my credit card. However, the hold was never released and they actually charged my card. I have lost count how many times I have called the hotel to get it solved and get my money back for something they should not have charged me. Some of the times the front desk person was really rude and in several occasions they said that they would verify and call me back, which never happened. In the moments that I could talk to the manager (which was not easy since she is usually not there) she was actually nicer but did not solve the problem either. They keep saying that the amount is going to be refunded to my credit card, but I never got the refund. It has been more than a month since I stayed at Holiday Inn Columbus Downtown and I am still trying to get this refund. In summary, only stay at this hotel if you are willing to loose your deposit and spend time and patience trying to get it back without knowing when. So if you stay there, good luck. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Downtown but quiet area

Feb 24th, 2020

Stayed 2 nights in a 6th floor room facing rear parking lot,room was quiet away from the elevator,heater was a little noisey,bathroom was small but served its purpose. Has a resturant on property. Took the hotel shuttle several times Thomas the driver was awesome!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Just Ok hotel with excellent bar and staff

Feb 18th, 2020

In town for a week long business trip I stayed on the 10th floor. The ice machine on this floor was broken the entire 6 days of my stay, the toilet in my bathroom was broken at the base bolts and would tip each time in use. Also, there was debris on the bathroom floor from what appeared to be a hole knocked in the ceiling. The Mens restroom downstairs by the conference rooms needed a good floor scrubbing as your shoes would stick to the floor. It was this way the entire week. Also, one-half of the sinks in the mens room were out of hand soap the entire week. Burger Theory was outstanding and the bar was open late each night which made for relaxing after long days in conference rooms very enjoyable and the staff was outstanding. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Rude front desk clerk, below average property

Dec 18th, 2019

Front desk clerk who conveniently was not wearing name badge was the most condescending customer service person I've ever encountered. We stopped in to see about early check-in, and apparently that ruined his day. Property is average, bathroom is very small. Had to step over vomit in rear vestibule upon checkout. Will not return. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Chuck’s

Nov 10th, 2019

I had a very good stay at this hotel on Nov 4&5. My wife rode along with me for the trip. When we ate lunch in the restaurant and she forgot to take her sweater when we left. The next day at check out the desk clerk Reokis Jones went out of his way to canvas the staff to find the sweater. He did and we were very thank full. I recommend this hotel for the staff alone. The burgers in the restaurant are very very good. TRIPADVISOR.COM USER 

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