Holiday Inn Exp Chester Wv

1181 Washington St | Newell, WV 26050-1437  [SEE MAP]Newell, WV  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 3

Not bad

Jul 18th, 2020

This place was pretty decent. The room was clean but the hallways and the outside of the building could definitely use a good cleaning. It looked like there was a nice sized pool, even though I didn’t get a chance to use it. Out of the choices to pick from in the area, this is probably the best option. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great stay

Jul 9th, 2020

We stopped here after another hotel wouldn’t take cash for payment and I’m so glad they didn’t! Our room was spotless but the lady who worked the front counter was awesome! Naomi went so above what she had too, she found my husband a fan, the air worked perfect but he’s always hot. Brought us bottles of water to the room, list goes on. I hope her boss knows what a great employee she has and treats her accordingly. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Two night stay while road tripping

Sep 27th, 2019

Hotel was ok, but I think overpriced for what you got. Indoor pool was not in service. Breakfast was ok. The room we had was on the top floor and there was clear evidence that there had been a roof leak. It appeared that they repaired it before it was dry, since there were pieces of the repair compound missing and holes present in the repair. It also seemed that they operated on a skeleton staff a lot of the time. We had to wait at reception for someone to show up who had been cleaning another area of the hotel. We used lobby area for meeting with our travel companions, and noticed on several occasions other guests who wanted to check in, waiting for somebody to show up from another area of the hotel. Probably will stay elsewhere if we are in the area again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

3rd visit

Jul 28th, 2019

This area needs more hotels because Holiday Inn needs the completion. It might make them give better rates & try harder to keep the hotel clean. I don’t understand why this run down little town is so expensive. I was happy when this hotel opened. It seemed clean and well run on my previous visits. This visit was a disappointment. Only one staff member was on duty and I had no idea where she was when I arrived to check in- no sign, no bell, nothing. She was dealing with a problem she told me when she finally arrived looking harried. Carpets were stained in public areas and in my room. Key would not work at the end of the building when I tried to get back in although I’d been assured that it would. Stopped at the front desk to let them know but nobody was around again and another guest was waiting and wondering what to do. Men were walking around with what looked like drinks and going to the men’s room by the front desk. Weird. Heard people on the floor above my room walking around late at night and again early in the morning. Other than the carpet, the room seemed clean and the breakfast was okay. Staff was friendly. Management could solve the problems if they care enough, or the place will become one more disappointment like the rest of the area hotels. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Acplace to stay near Fiestaware factory!

Jun 13th, 2019

This place checked off the boxes- clean, reasonably priced, hot breakfast buffet near the Homer Laughlin factory. We needed to leave before the breakfast technically started but the hostess was gracious and let us scoop up some food while she set up. Both she and the woman who checked us in the night before were kind, gracious and extremely professional and welcoming! TRIPADVISOR.COM USER 

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