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at the Holiday Inn Express Chicago - Schaumburg
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Comfortable, quiet, great price!
Nov 10th, 2019
Stayed at this hotel last night. The location is convenient....very close to I-90. Check in was easy, staff was very nice and efficient. I had a room on the 3rd floor. Very quiet while I was there. Room was very clean, spacious. I had a king sized bed, it was very cozy. The room also had a desk with office chair, upholstered chair with ottoman, fridge, microwave, coffee maker, iron and ironing board, hair dryer, dresser, good sized TV and lots of lamps for good lighting. The breakfast in the morning had a wide variety of choices like oatmeal, fruit, muffins, sausage, omelettes, cereal, biscuits and gravy, a pancake maker, toast and English muffins. They also had coffee, milk and juices. Lots of tables and chairs in the breakfast area. Overall great experience! And the price is very reasonable too. I would definitely stay here again. TRIPADVISOR.COM USER
Comfortable stay welcoming staff
Nov 3rd, 2019
I've been here a handful of times this year because it's a convenient location and the rooms are impeccably clean every time I stay. The staff is accommodating if you need an earlier check in or a later checkout. I always request a king or queen sized bed but I've never had a room with a refrigerator or microwave as described by the other reviews here. This Halloween weekend was very jovial and I think the front desk did an excellent job of checking us all in especially because the hotel was extremely busy this past Friday. Michael was the perfect host greeting all of us and encouraging the guests to help themselves to trick or treat candy and a huge breakfast for the next day. This particular hotel is very cozy, organized, clean and genuinely welcoming. This morning I forced myself to wake up early enough to enjoy their massive and generous breakfast buffet. There was a pancake machine that creates hot pancakes automatically, fresh fruits, yogurt, oatmeal packets, cereal, omelettes made with egg whites, traditional scrambled eggs, freshly baked cinnamon rolls, bagels and assorted pastries. The cook in charge even encouraged me to take pancakes and omelettes home with me for me and my pets. I truly appreciate everyone here for making my stay special. The prices of the rooms are extremely reasonable for everything you receive and the rooms are reliably clean. TRIPADVISOR.COM USER
Sep 29th, 2019
Nice environment. walking distance to a bar from within the hotel Cause environmental Nice staff The breakfast is phenomenal Apart fro eggs, susage. Pancakes machine, makes it front of you fresh, gravey and biscuits The rooms have the most comfortable beads and pillows You would sleep like an angel The staff is talkative and accommodating TV has variety of channels local and premium All within walking distance Great weekend TRIPADVISOR.COM USER
Nice room, and great staff.
Aug 16th, 2019
This was a very nice hotel, the room was very clean and very nice. There was 3 ladies in the room, and we all agreed that the staff was great. The only problem we had was my friends needed a taller toilet, and they only have handicap rooms with 1 bed. We used the shuttle from the train station, again when we went to the mall, and again when we went to medieval times, and back to the train station. They went above and beyond, thay are suppose to stop picking people up at 9 pm, and made a special trip for us at 9:30. Great people. TRIPADVISOR.COM USER
Good hotel - bad service
Jul 15th, 2019
We arrived at approximately 1:45 pm this afternoon. I waited for about 10 minutes before being acknowledged, as the clerk was on the phone. When she finally asked me what I wanted, I was told that we were too early and that our room was not ready. No problem with that - I don’t expect to get my room before check-in time, but sometimes you can get in earlier. The desk clerk told us to “go away and come back at 3 pm.” I have arrived early at hotels all over the world and was never told to “go away and come back at (check-in time)”. Usually, they will take your information and offer to contact you when your room is available. We had already taken our bags out of the car, so we decided to park ourselves in the lobby for the 1-1/4 hours until check-in time. Another guest arrived about 10 minutes later and was told the same thing. She was just as flummoxed as I was, and I told her that we had received the same response. She also decided to wait it out in the lobby. After another 10 minutes, the clerk called me over and advised that my room was ready. The other woman waiting asked if her room was ready, and it seemed that it was. Our room is good and the property is very nice, but the experience at the front desk definitely gave a very poor first impression. TRIPADVISOR.COM USER
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