Holiday Inn Express Hotel & Suites Fort Worth Downtown

1111 W Lancaster Ave | Fort Worth, TX 76102-4509  [SEE MAP]Fort Worth, TX  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Amazing Check in

Nov 1st, 2020

Karen was wonderful at my check in! Was traveling with my mother and we were both amazed at her customer service! We were tired from traveling and were not familiar with the area at all. She was able to recommend places that were good to eat. She even helped us twice figuring out how to use Uber! I am not good with technology and she was so patient in helping us figure it out.. She went above and beyond what was expected! I only wish all hotels had employees like her! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

So pleased with my stay

Jul 28th, 2020

Best location in all of Fort Worth. I knew on the phone before I arrived at the customer service was top-notch. After arrival I was treated with nothing but kindness and they were very helpful with accommodating out-of-towners. Jason and Chanel in particular what are some of the best customer service Representatives I'd come across in the last year. I very much appreciate the standard of business but they provide and would recommend this place to anyone coming through Fort Worth. Everything was very clean and even through the pandemic I felt very safe staying at this hotel with my husband we are both considered high risk and had no worries passing through this hotel and I'm very appreciative to this establishment. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Don't really recommend

Mar 6th, 2020

Arrived at night and there was no TV remote in room. Called and asked for remote. Eventually brought me one but did not work. Next morning I noticed there was no shower curtain. Then I noticed there was no hair dryer. Got new remote and curtain that day after I came back to room from work, no hair dryer. Next day got hair dryer. Next day did not get any towels although housekeeping had cleaned room. Called front desk, said I had to come down and get them. I use a cane but I went and got them. Just has some issues. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Extremely Disappointed

Feb 9th, 2020

My family and I booked this hotel for a weekend cheer competition in Fort Worth. Upon arrival the hotel entrances and parking to check in were roped off. We pulled over and I called the front desk asking where we were supposed to enter to check in. The lady, Leah, told me to use the parking garage entrance. I asked why the hotel didn't send something out to guests before arrival. Leah responded that she didn't know and was very busy and asked if I needed anything else(with thick sarcasm). I apologized for keeping her. Once we made our way into the hotel and waited through the check out line we met Leah. She asked if we found the parking garage but before I could answer she exclaimed, "Because you hung up in my face!" I explained that I had apologized and hung up because I thought our conversation was over. Leah rolled her eyes and then proceeded to be very short with me. She asked for a credit card for incidentals and I gave her my card. She said it was declined. My husband gave her his card (that worked at dinner just before we arrived). She said it too was declined. I gave her my debit card and magically this one worked. When we checked out my credit card that she stated was declined worked perfectly fine. Now if our experience with Leah wasn't bad enough house keeping never came during our stay and we had to call and request towels and toilet paper for our room. The hotel is also going through renovations at the moment. The wall paper is missing or peeling off the walls in hallways and the gym was missing a floor and there was concrete dust everywhere. We were told that there was a free shuttle service that runs every 10 minutes. Saturday when we got ready to leave for competition the shuttle never showed and we ended up having to drive to the competition and were late. My family will not stay at this establishment again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Ok, Needs Maintenance And Updates

Jan 21st, 2020

Nice front desk staff, deep bathtub, good cinnamon rolls and fresh fruit. Next door to a Salt Grass Steakhouse. However...one elevator didn’t work (scary when on it and it stopped when trying to get to our room). Peeling wall paper. TRIPADVISOR.COM USER 

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