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at the Holiday Inn Express Hotel & Suites Lawton-Fort Sill
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We do not have deals for this hotel.
Oct 10th, 2020
1. The waste basket in the room was full of trash from the pervious guest. 2. There was a left over used towel hanging on the back of the bathroom door. 3.There was only a half roll of toilet paper in the bathroom. 4. The shampoo dispenser in the shower was completely empty. 5. Lastly the mirror was very dirty and streaky. That being said makes me wonder about the other cleaning procedures amid this covid 19 pandemic. TRIPADVISOR.COM USER
The house keeper need to be fired
Jul 21st, 2020
The bed had hair eyelashes and spots all over it they didn’t mope the floor and there was period blood around the bottom of the toilet! Most horrible experience the staff that was there at night was nice and helpful. Who ever was there earlier that day o don’t know what to say.. TRIPADVISOR.COM USER
Horrible Customer Service
Apr 12th, 2020
I understand that currently things are not as they once were however I do think a 15 minute wait to check in was a little long. I had tried calling the hotel but it just rang the desk, they did not have a potable or mobile on them. Once I got checked in I asked them to stick my receipt under the door in the A.M. and they flatly refused. I mentioned the 100% satisfaction guarantee and that I could call IHG customer satisfaction, they were indifferent. Once I got on the phone with IHG they THEN stated it was a covid-19 issue. I has asked to talk to a manager and they were currently unavailable. Suffice it to say they win. I was not 100% satisfied and they took pleasure in me wasting my time with corporate. Other than using a pandemic as an excuse to not do their job, I was eventually contacted my management on my way out the door. They were as flippant as the evening front desk staff. She was happy to point out all the flaws with my profile, the fact she called at 8:25am and let the phone ring 3 times before hanging up.(And before I could get it) She made no offer to make it right nor was she apologetic. I now know why the rest of the staff has a bad attitude. I would suggest avoiding this property. There are many other options available right now and this location obviously does not care about the 50% or less occupancy rate drop. They don’t deserve our business. TRIPADVISOR.COM USER
Nice Property, Except for Crickets
Aug 21st, 2019
Room was spacious and clean. Breakfast is great, the biscuits are delicious! The front desk staff is very nice and helpful. The only issue is the crickets. They greet you when you walk in the front door. They can be seen in the hotel, and then I found 3 in my room the next day after housekeeping came to clean. TRIPADVISOR.COM USER
Aug 17th, 2019
I will begin this review by stating that the majority of the staff was extremely friendly and helpful. Nonetheless, the condition of the hotel was completely unacceptable. We arrived after midnight due to a delayed flight. Upon arrival we were told we were considered “no shows” even after I called the morning of notifying them that we would be checking in late. Luckily they found us a room, yet we were told that it had an odor and were asked if we could see for ourselves. Moments after opening the door a wafting odor wreaking of sewage greeted us. The odor was completely vile, unsanitary and downright disgusting. We were told we had two options, to stay in this room or find another hotel (which was impossible due to the military graduation). The room was unlivable even for a short period of time. We were told the smell came from the crickets. The next morning we requested a new room. The room was odorless, but infested with crickets. Our sheets were stained, and even after room service, they remained stained as they used the same sheets. Nonetheless the staff was gracious and helpful as they comped our first night. However, we would not recommend this hotel to anyone who expects cleanliness. TRIPADVISOR.COM USER
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