Holiday Inn Express Hotel & Suites St. Paul-Woodbury

9840 Norma Lane | Woodbury, MN 55125-4835  [SEE MAP]Woodbury, MN  [SEE ADDRESS]
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Courtesy of Holiday Inn Express Hotel & Suites St. Paul-Woodbury

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at the Holiday Inn Express Hotel & Suites St. Paul-Woodbury

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Guest Reviews

TripAdvisor Traveler Rating 2

Had Issues

Feb 16th, 2020

Was very disappointed in the stay. Overall the hotel is okey but needs updating and repairs. Disappointed in staff and overall friendly atmosphere. Front desk person (female) during day shift could use a makeover on customer awareness and service. Had unresovled issues and service is not what I am used to from a Holiday Inn Express Checked in and first room had running toilet that would not flush. Was moed to another room and that room had outlets that did not work so had to unplug Microwave and other things to get plugs that worked. Called front desk and told her i will stay in room but please have manager next day know the issues and possible adjust rate. Never heard from anyone. TV in Fitness room did not work said no connection. Asked front desk to fix and next day same thing never fixed it until i asked 3rd time. Did not recieve housekeeping services or towels on final day even though i left room at 9AM ans was gone all day only to find room not made or towels. Told desk person to advise Mgr. At checkout told person all these things and she did not even adddress them or apologize or offer any satisfaction and not even thank you. Unprofeesonal to say least. Only things good is Breakfast which was outstanding. Beds are low, bathjroom had mold or discolored celing and chips. Not a pleasant stay at all TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Clean and reasonably priced

Jan 26th, 2020

We stayed here for a family trip. The rooms and hotel were very nice. The work out area was well maintained. We all thought the breakfast selection was wonderful. It was a nice touch to have homemade chocolate chip cookies fresh from the oven when we walked in. We will be back TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Stay

Nov 23rd, 2019

Stayed overnight for work. The hotel is in a convenient location with easy access to the highway and nearby restaurants. Apparently, there is a free local shuttle available but I did not have to use it. Great staff. Good breakfast. Comfortable beds. Would stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Smelly room

Nov 10th, 2019

The room smelled terribly of smoke. The front desk came up and sprayed a deodorizer but it was so strong it made us feel sick. The pool was closed and I was not informed of this when I booked the room. I spent more money here because we have always had great service at Holiday Inns. I called customer service about our issues and they said they could not help us and told us the hotel would contact us. I emailed customer service twice but they never contacted me back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Overnight stay

Aug 12th, 2019

We found this hotel off of Trip Advisor, easy on and off to the highway, close to gas stations, convenient stores and some restaurants. We stayed in a king room which was a good size room, clean and comfortable bed. We would stay again. Per a lot of reviews we didn’t notice any out of date finishes/fixtures or damage to the property or furniture, this is a mid ranged priced hotel with everything you need, this is not a five star property of that is what you want don’t stay here and then give it a bad review. TRIPADVISOR.COM USER 

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