Holiday Inn Express Hotel & Suites St. Paul-Woodbury

9840 Norma Lane | Woodbury, MN 55125-4835  [SEE MAP]Woodbury, MN  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Totally Great Night Sleep

Jul 23rd, 2020

The room overall was clean and spacious. Bed was really comfortable and had nicer pillows that did not go flat when you laid your head on it. The shower ceiling though, I think had the start of mold. There were grey/black spots and it seemed like there was a crack as well. Did not notice till the next morning when went to take shower. Did mention when we checked out. Pool was nice, though the hot tub was out of order. Wish they would put that on the website as was really looking forward to that after a heavy day of driving. Breakfast, well, we are in Covid, was well, yeah. Not much of a selection, you could have an egg omelet, no toast, juice, yogurt, cinnamon roll or an orange. That was it. Like I said is Covid time frame and they are going the best they can with what they have to do to follow rules. At least it was something, had been to others that say they have breakfast and have nothing. So i guess, it is what it is. Would stay here again though all things considered. Like the title says, had a fantastic night sleep. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Had Issues

Feb 16th, 2020

Was very disappointed in the stay. Overall the hotel is okey but needs updating and repairs. Disappointed in staff and overall friendly atmosphere. Front desk person (female) during day shift could use a makeover on customer awareness and service. Had unresovled issues and service is not what I am used to from a Holiday Inn Express Checked in and first room had running toilet that would not flush. Was moed to another room and that room had outlets that did not work so had to unplug Microwave and other things to get plugs that worked. Called front desk and told her i will stay in room but please have manager next day know the issues and possible adjust rate. Never heard from anyone. TV in Fitness room did not work said no connection. Asked front desk to fix and next day same thing never fixed it until i asked 3rd time. Did not recieve housekeeping services or towels on final day even though i left room at 9AM ans was gone all day only to find room not made or towels. Told desk person to advise Mgr. At checkout told person all these things and she did not even adddress them or apologize or offer any satisfaction and not even thank you. Unprofeesonal to say least. Only things good is Breakfast which was outstanding. Beds are low, bathjroom had mold or discolored celing and chips. Not a pleasant stay at all TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Clean and reasonably priced

Jan 26th, 2020

We stayed here for a family trip. The rooms and hotel were very nice. The work out area was well maintained. We all thought the breakfast selection was wonderful. It was a nice touch to have homemade chocolate chip cookies fresh from the oven when we walked in. We will be back TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Stay

Nov 23rd, 2019

Stayed overnight for work. The hotel is in a convenient location with easy access to the highway and nearby restaurants. Apparently, there is a free local shuttle available but I did not have to use it. Great staff. Good breakfast. Comfortable beds. Would stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Smelly room

Nov 10th, 2019

The room smelled terribly of smoke. The front desk came up and sprayed a deodorizer but it was so strong it made us feel sick. The pool was closed and I was not informed of this when I booked the room. I spent more money here because we have always had great service at Holiday Inns. I called customer service about our issues and they said they could not help us and told us the hotel would contact us. I emailed customer service twice but they never contacted me back. TRIPADVISOR.COM USER 

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