Holiday Inn Express Myrtle Beach-Broadway at the Beach

Great Staff

Aug 7th, 2019

My daughters and I stayed while in town for a family birthday party. I cannot say enough about the staff. They were very friendly and helpful. Hotel was clean and the breakfast was GREAT! Super convenient location with great restaurants nearby. We were all very pleased with the stay. TRIPADVISOR.COM USER 

Mini Vacay

Aug 6th, 2019

I enjoyed my recent mini family vacay to myrtle beach. We stayed at Fairfield Broadway for 2 nights. The front desk staff was warm and helpful at check in and when we needed more towels. The hotel was very clean and upkept. I would return and recommend it to others. AMENITIES hot breakfast outdoor pool outdoor hot tub mini fridge in room TRIPADVISOR.COM USER 

Terrible place and even poorer customer service

Aug 3rd, 2019

My family And I stay at the Marriott Fairfield Inn and Suites was terrible. I stayed at Many Marriott properties before however this one was terrible. As I walked in with my family I noticed that the bathroom sink was next to the front entrance. So with anyone walks into the room they can see you in a compromising position. In addition I noticed that there was an aftermarket remote control for the LG television. I asked customer service that I can have the proper remote for the television so that my children could watch it took three days before anyone from Customer Service got back to me. When I went to the front desk one of the customer service reps said that they don’t want anyone to steal the remote control. I told Customer Service Representative that I work in law enforcement andI will return the remote. She said that she’s going to speak to her supervisor and let me know however she did not get back to me at all. While inside the elevator based on my training in law enforcement there was the order of marijuana emanating from the elevator. As I was walking down the halls I saw marijuana ashes on the carpet. The representatives at the front desk nor the cleaning staff did not even acknowledge the customers or I while we were in there presence. Furthermore, there was a musty odor coming from our room when we told the front desk about the issue the customer service representative was very condescending. When my wife asked for manager and the rep said that the manager was too busy. Subsequently, a Marriott worker put a humidifier in our room that turned off because it wasn’t filled with water. I will never stay at this place again because the workers and the management are rude, unprofessional, lazy and incompetent. Also I will not stay there because it is not a family atmosphere because the Marriott Fairfield Inn and suites management allows people to smoke marijuana undergrounds therefore it is not safe for my family and I. TRIPADVISOR.COM USER 

Weekend Trip

Jul 18th, 2019

Great hotel right across from Broadway at the Beach. Nice place, large pool and outside sitting area. Friendly staff and service. Breakfast Bar each morning was very good. Easy walk to Broadway at the Beach. TRIPADVISOR.COM USER 

Pretty good.

Jul 2nd, 2019

Nice hotel,staff was very attentive and prompt with check in and breakfast attendant was superb. It was a summer storm so we never ventured out to the pool but looked clean from our room. You really cant get closer to broadway, its within walking distances to mostly everything. TRIPADVISOR.COM USER