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at the Holiday Inn Express Newport Beach
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Great stay with Great customer service.
Sep 20th, 2020
Had a great time staying here with a large group for our wedding. David took care of us and anything we needed including setting up a happy hour for the group at a bar and grill next door! Thanks everyone for the great time and hospitality! TRIPADVISOR.COM USER
Very professional service and clean
Sep 16th, 2020
Great customer service experience. Woman at front desk was extremely professional and friendly - Rare to see somebody take so much pride in their job. Hotel is extremely clean in lobby as well as room. TRIPADVISOR.COM USER
Wedding weekend in Newport Beach
Sep 10th, 2020
We had an excellent experience at this hotel before, during and after our stay. David was amazingly helpful in planning, allowing our group (about 15 rooms) to be located near each other. The bride and I did a pre-visit in June to check it out. The staff showed us the Presidents Suite, which was perfect for the bride and her attendants to get ready. During the wedding weekend the staff (front desk, housekeeping, management) were very accommodating and friendly, always greeting us - I’m pretty sure with a smile on their face; hard to tell with face masks! David even connected us to a bar next door where we had a separate reserved area for a Friday happy hour. On our drive home we realized we left a piece of jewelry in the room. I called and housekeeping immediately went into the room, found the ring, and let us know they would bring it to the manager. David followed up with me and sent it to our home. I highly recommend this hotel and even though I have lifetime elite status at another hotel chain, will stay here again when in Newport Beach. It’s a quick walk over the bridge to Lido and about 20 minute walk to the beach. Beds are comfy. Parking is inexpensive. :) TRIPADVISOR.COM USER
Sep 10th, 2020
I THOROUGHLY enjoyed my stay. General Manager, David Arriola, gave us such a warm welcome and he made sure we had all that we needed. Although COVID-19 has eliminated majority of our interactions, it was refreshing to responsibly interact with staff as they greeted my family and I everyday. Thank you so much for having us & I definitely recommend staying here! TRIPADVISOR.COM USER
Sep 7th, 2020
Elisa was great! She accommodated is getting in early. Holiday Inn has gone the extra mile in ensuring that customers are happy while complying with CDC COVID guidelines. We enjoyed our stay and will recommend to others. TRIPADVISOR.COM USER
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