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at the Holiday Inn Express Pensacola West - Navy Base
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Feb 23rd, 2020
Just spent one night, didn't have reservations but had no problem checking in. Keisha was on the desk and was very helpful, got me a really nice comfortable room. Will definitely stay here again if the need arises. TRIPADVISOR.COM USER
Feb 8th, 2020
Superb customer service and had a very relaxing stay. Staff are very friendly and exceeded my expectations in terms of customer service and satisfaction. Breakfast buffet was included in the room price and gad a very good selection of food and drinks. Highly recommended! TRIPADVISOR.COM USER
Clean, Nice Hotel
Jan 25th, 2020
We stayed out of town on work and this was one of the closer hotels to our job. From the way we came in, it was a bit odd to get into the back side of the hotel but that wasn't an issue. Big, super clean room. Breakfast the next morning was great and had a big assortment- they had little to go bags that made taking it with us easy. Lady checking us out in the morning was super nice, as was the lady who helped us book the room over the phone that first day. Only reason this was given four stars is because we were woken up between 1:00 to 1:30 AM by someone blasting their bass outside in a car parked nearby and then a bunch of loud people in the hallway yelling and slamming their room doors for quite some time..Made getting back to sleep difficult with a 4+ hour drive back later on that day. Otherwise though, hopefully this was just some unlucky evening for us, because the hotel is nice and the service was friendly/helpful too. TRIPADVISOR.COM USER
Jul 30th, 2019
This hotel is AMAZING! I never write reviews but I feel like I have to for this hotel because it truly exceeded my expectations. I was visiting my boyfriend who is in the Navy and the staff helped him set up the room with rose petals, candle light and swans made from the towels. They surprised me and even got it on video it was a wonderful surprise and it made it even better that the staff was so helpful. The breakfast is delicious such variety and actually very delicious, the woman who runs the breakfast is also very sweet and helpful and gives out to go muffins! The room was clean and spacious and the pool was also very nice! I will definitely be staying here again. TRIPADVISOR.COM USER
Jul 16th, 2019
In town for 1 night on business and picked this based on location only. Yes, they are still undergoing renovation and things were a mess but the room was great and the staff very helpful. Breakfast was good the next morning. If I had any complaint it would be that there was nothing within walking distance for food. Delivery was available. Not much they can do about that. TRIPADVISOR.COM USER
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