Holiday Inn Express San Diego N - Rancho Bernardo

17065 W Bernardo Dr | San Diego, CA 92127-1457  [SEE MAP]San Diego, CA  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 3

Easy access, good price, average property

Feb 17th, 2020

Spent a long weekend at this property. Easy on and off to I-15. Rooms average for an Express. Ours was clean. Despite a large crowd it seemed arriving every evening, not really noisy at night. Breakfast ok and included in the price. Breakfast crew seemed to clean things up early so don't wait until last minute. Pool was small and just on the other side of the fence in the parking lot was the smoking crew. Not so enjoyable for a non-smoking property. Phil's BBQ next door a good place to eat. Either dine in or bring back to the room. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Great place to stay

Jan 1st, 2020

The wife and I spent a week here in a suite. Lots of storage, 2 TVs, couch (not comfortable), comfortable bed. The staff was friendly, especially the gal who managed the complimentary clean breakfast. We had a room that had a connecting door to another room, if you needed it (which we did not). The downside to that is the door permitted noise from the other room to be heard. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Upgraded review for the solitude

Dec 27th, 2019

Aging physical plant, furniture and just about everything else places this HIE just above a Motel 6. The layout and being squished in behind a bbq place and gas station near residential area doesnt help. Made up for by the quiet I experienced - I was in the building across from the front desk and not in that building which houses it if that makes a difference. I was in town for a meeting down the street where accommodations were pricier and sold out, so with a car this suited. It was an excellent deal - no additional charge for parking, something I discovered often in SanD area. There was also some underground parking I believe as well. The hvac worked well as I recall and filters had been cleaned. Carpet and furniture outdated but suitable since I was hardly in the room and didnt even turn on tv. Linens and towels were adequate but not 5-star so you'll save some cash if you can tolerate roughing it. The breakfast was typical for IHG properties, lots to eat and choose from. All the desk staff quite friendly, housekeepers dont speak much english. After a few days I left for a Hilton property nearby thinking I was upgrading and it wasnt, just more expensive, so save your cash. It was so quiet I could hear the toilet leak and fill from either the room next door or upstairs. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Bugs in the room

Sep 18th, 2019

I was planning on staying in this Holiday Inn Express for 6 nights and thought on arriving the hotel was pretty shabby and the elevator was filthy, but on waking up the first morning I found that there was bugs running around on the night stand I reported this to the front desk and checked out as I had no idea what kind of bugs they were or if they were in my clothes and suitcase. The person at the front desk and offered to show them a video of the bugs running around (which I still have) instead they treated this as if it was normal! I asked for a full refund but the girl at the front desk said she would have to ask the manager and after an email they gave me a $40 discount I emailed them back asking for a full refund and have contacted IHG twice but have never received a refund or a response! I have stayed at many HIE and never been so disappointed I definitely would not recommend staying here! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Updated rooms, average breakfast

Jul 20th, 2019

Our softball team stayed at this hotel for five nights. Rooms were updated, but hallways needed attention. Old carpet that was stained and hallways smelled musty. Pool was much too small for the size of this hotel. Air conditioning in the room was very loud, but effective. Breakfast was good. Hot choices changed each day. TRIPADVISOR.COM USER 

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