Holiday Inn Express San Juan Condado

1 Mariano Ramirez Bages | San Juan 00907-1687  [SEE MAP]San Juan  [SEE ADDRESS]
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Courtesy of Holiday Inn Express San Juan Condado

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at the Holiday Inn Express San Juan Condado

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Guest Reviews

TripAdvisor Traveler Rating 4

Friendly Staff, Very Clean!

Apr 1st, 2020

It's worth mentioning that the island went on curfew/shutdown during our stay there. Meaning we were not able to experience the city, hotel public spaces/amenities for our entire trip (at no fault of the hotel). That being said, the hotel did the best they were able to in communicating and adjusting their operations to this massive shift. On the days we could encounter the true city, we found this hotel to be in a great location with lots of great dining, beach options nearby--including the beach access/seating offered by the hotel at jut a short walk from the hotel property. I have to say two of the strongest positives of this place are the genuine helpful, kind and friendly nature of every single person I encountered working at this hotel. From check-in to a VERY EARLY morning checkout---everyone was smiling and friendly. Additionally, our room was kept very clean---as were all public spaces we encountered. If I were to change anything---I'd mention a few small things: 1) The air conditioning in the room was very inconsistent---we found it to be either uncomfortably warm or cold with the AC running all night. There was no comfortable middle ground. 2) It would be nice if the rooms had a comfortable / arm chair (there's only a desk chair in the room we stayed in). 3)The pool furniture needs immediate replacement--all of the lounge chairs we found could not adjust/stay up on their own---they had to be up against a wall. We will definitely be back to enjoy this property again! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Weekend Get Away

Mar 11th, 2020

Loved it! The service was great. Breakfast was excellent. The bed was super comfortable and the room was clean. The room was a really good size and there was plenty of room to put your items and belongings. The housekeeping was excellent. The staff that catered the breakfast are doing a very good job. I really enjoyed it and plan to come back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Just okay

Mar 11th, 2020

In Puerto Rico everything is overpriced comparing to other popular Caribbean destinations. So for the price paid, we expected more value. The hotel needs some maintenance touches, but the room was newly upgraded, except the old A/C unit. Typical 3-star hotel. Nothing to complaint about. The breakfast is poor - very basic with cheapest options available. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Work n Pleasure Trip

Mar 9th, 2020

I stayed at the hotel from 2/24 thru 3/7/20. Hotel front desk staff was the best! Very friendly and helpful with everything, including information on shops, restaurants, sites in the area, and any concerns I had regarding safety as I was alone. The staff was very attentive to any of my needs at the hotel. Breakfast was a continental breakfast and it was good. Housekeeping was very helpful and friendly. The only negative was that the hotel is under construction/renovation. Although the noise can be annoying, the smell emitting from my bathroom plumbing was not pleasant. Granted I would leave the room daily but upon my return it was still there. The housekeeping staff brought me an odor eliminating machine which really helped and made a big difference. Other than that, what can I say except I had a wonderful fun trip. The hotel is situated in a great area, close to everything and beautiful surroundings. Thank you Holiday Inn Express. Thumbs up!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

It stinks, literally

Mar 1st, 2020

The rooms and hallways stink from a combination of mildew, cleaning products, and building supplies. It's absolutey unbearable - even for a night. And what makes it worse is that the windows are sealed so you can't get a breath of fresh air. People don't seem to mind, but if you have a sensitive nose or health issues, avoid this place. It used to be cleaner. TRIPADVISOR.COM USER 

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