Holiday Inn Express San Juan Condado

1 Mariano Ramirez Bages | San Juan 00907-1687  [SEE MAP]San Juan  [SEE ADDRESS]
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at the Holiday Inn Express San Juan Condado

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Guest Reviews

TripAdvisor Traveler Rating 4

Good Value

Dec 1st, 2019

Good location with plenty of restaurants and coffee shops near-by. Beach within walking distance. Unfortunately, no parking available-parking garage located accross the street-approx $20 daily fee with in and out access. Very friendly staff-nice fitness center and pool. Decent continental breakfast. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great value

Nov 25th, 2019

To be just across the street from some much more expensive beach front properties, this place is a great value. The rooms are clean and very nice, and you can walk to lots of great restaurants, bars, shops, and the beach. All of the staff were very friendly and accommodating. This will always be my go-to place when I'm wanting to stay in this area of San Juan. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Fab staff !!

Nov 23rd, 2019

We arrived at this hotel at 1.30 am to be met with big smiles and a very friendly welcome from the night staff. Also great was the fact that they have a small convenience shop in the hotel that remains open 24 hours (you pay cash at the front desk). Our room was fine and had two queen beds in it (prefer a king), a small fridge and microwave. The air con was ok although a little noisy, and we didn’t have much of a view, even though we were on the 6th floor. There were also renovations going on but we were not disturbed. There is a pay laundry here on the ground floor, you need quarters for - it’s $5 dollars for a wash cycle and you also need to buy soap powder for 50 cents from the shop. You also need quarters for the dryer our load cost around $4. You also need a code from reception to enter it. There is also a small gym, pool and hot tub. Breakfast is typical of holiday inn express Buffet style and was perfectly adequate, again the staff were excellent. Don’t take a table by the window though as gets really hot. We ordered in at night with Uber eats. The hotel is in walking distance of lots of shops and restaurants, and a lovely waterfront area please see pictures. Within 15 mins walk there is a Walgreens and a CVS on Ashford Avenue and a Hard Rock Cafe as well as many other smaller shops, restaurants and bars. Turn right out of the hotel, cross the road at the top and turn right. When the road forks take the left hand side. Be wary if you turn left out of the hotel in the morning as a little further down the road floods. Overall we would thoroughly recommend this hotel which is good value for the price, particularly for its excellent staff - nothing was too much trouble for them and their 10/10 service level. We will definitely return if we cruise out of San Juan again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Stayed from Nov 1 to Nov 4, 2019

Nov 10th, 2019

Before I start my review, I want to recognize the great service by the lady that check me in, I feel so sorry that I didn't get her name, but she was courteous and very friendly..Thanks...!! Well, the hotel is well located, close to main restaurants and the lagoon, when we arrived the tide was high and it was a flood on the street where the hotel located but, this is something that we can't complaint, mother's nature is sacred and can not be touched.... The room was decent, clean and spacious, our room had a refrigerator and microwave, I was looking for the safe, but we couldn't find it, we checked all drawers and we didn't see, because of this, we had to refuse service during our stay due our valuables, I got an email after my visit and after leaving my impressions in the IHG site, where they said that rooms do have safe, and it's in one of the drawers, maybe we didn't check enough or I need a new prescription glasses...LOL... The linen was clean and the bed cover felt so good. My issue with the bathroom was that every time I was taking a shower, the whole floor gets soaking wet, we had to ask/use several floor towels to mop the floor. The Breakfast was decent, but something was missing, the should put more healthy food and more fresh fruits, those sausages, bacon and pancakes are not quite healthy. Some rooms are under renovation and there was heavy traffic of workers in and out on our floor, also the carpet in the hallway was very dirty because of this. The time response from the staff is fast...!!..The small towel hanger in the bathroom fell off the wall I called the reception to report it and in less than five minutes maintenance was in our room fixing it...!! We didn't use the pool or gym...with that great weather and those beaches..!!..who will...LOL.. Overall this hotel is good, the reasons that we will stay again it's because the personnel, from the reception to the housekeepers, are very friendly and willing to assist you when you need it and, this makes a difference and also the location... **Oh...one thing, this for the Hotel Manager, please install some shades in the cafeteria, that sun streaming when you are having breakfast it's kind of annoying...** TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Hotel

Nov 6th, 2019

Very nice hotel. It’s across the street from beach within walking distance also from stores and restaurants. Comfortable beds clean really good breakfast. People are really nice. They have a nice snack bar there. Rooms do have fridge and microwave. Would definitely stay again TRIPADVISOR.COM USER 

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