Holiday Inn Express & Suites Columbia - Downtown

501 Taylor St | Columbia, SC 29201-2738  [SEE MAP]Columbia, SC  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 3

Hair, hair everywhere.

Sep 18th, 2020

The hotel is actually trying to follow CDC recommended COVID practices in public areas (face masks, sanitizing stations, cleaning high touch areas). Also, they have a breakfast-to-go (muffin, apple, granola bar). The front desk personnel were really nice. That's where it stopped. The washcloths had hair on them. There were stands of hair on the floor and shower. The pillows were lumpy and hair was on the sheets. The room felt dirty. We went to to local dollar store and had to qipe everything down. I also bought linen to sleep and bathe. However, the exceptional customer service could not be overlooked. The front desk were really nice and efficient. Suggest new cleaning tools, a thorough deep cleaning of the entire hotel and new linen. Also, get a new washer and dryer to remove previous guest hair. Pic of lumpy "firm" pillow and one of the many hairs left behind. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent

Aug 16th, 2020

I had the pleasure of staying here for a night. Sleek and modern hotel with very comfortable beds. Great location and friendly staff and the hotel was very clean. They are doing a great job sanitizing everything and keeping guests safe. 10/10 would recommend. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Nice

Jul 27th, 2020

We travel to Columbia a good bit always staying the same place, this time we stayed here and there was no disappointment. The staff was friendly and accommodating.. the room was big and comfy. We’ll stay again for sure! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Wanted $50 more for 2 queen beds after booking for 2 adults and 1 child on Hotwire

May 7th, 2020

Parking lot is nearly empty and manager would only give 2 adults and a 17 year old a king and crappy pull out couch facing street after booking on Hotwire. Insisted on $50 upcharge for 2 queen beds instead. We've stayed at this location several times with no problems, friendly staff, great breakfast. We know breakfast is a challenge now so it's only an apple and granola bar, but price gouging is totally unacceptable. And the pool is now paved over. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Looking Good!

Feb 18th, 2020

Stayed at the Holiday Inn Express for one night. Got a renovated room on the fourth floor which was nice. Friendly and helpful staff. Decent complimentary breakfast with numerous hot options. Not exactly Downtown. Would stay again. TRIPADVISOR.COM USER 

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