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at the Holiday Inn Express & Suites Norfolk
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Comfortable and Clean
Aug 24th, 2020
Stayed for two nights to drop kid off at college. Hotel was clean. Staff was so friendly and helpful. What more could you ask for? I like Holiday Inn Expresses. Breakfast was a bag of food and self serve coffee. Not bad. TRIPADVISOR.COM USER
Not Pet Friendly!
Jun 30th, 2020
The website for this hotel advertises as pet friendly, but they are not. I was going to book online, but thought I’d call ahead first to check, and good thing I did, because I was informed they do NOT accept pets. They [or someone] needs to update the web page!! TRIPADVISOR.COM USER
I belong the the IHG club and expect better.
May 23rd, 2020
Not impressed ! This hotel is not offering what is states it does. 6:00 To-go breakfast, nope ! But the twill charge you the same amount without providing the perks. They just prey on travelers. I belong to the IHG vacation club and the preach that they are the best but yet have not demonstrated that in there actions. I guess it is just the one in Norfolk NE. I will be sure to forward this on to the IHG Corporate office. You would thing in these times they would be begging people to stay at their hotels ? There are many more popular chains that offer good discounts during these times but not Holiday Inn. TRIPADVISOR.COM USER
Terrible Customer Service of GM
Mar 18th, 2020
I came in on a Saturday to book a block of rooms for my wedding (in July). The GM wasn't there but the worker at the desk checked availability and stated that there were plenty of rooms available for that weekend. She said to leave our contact information and that the GM would contact me on Monday when she came back in. I waited on Monday to be contacted, no prevail. So I contacted on Tuesday, again, she was not in the office, so I left a voicemail. She returned my call on Wednesday morning. She told me that she had absolutely NO availability for that weekend. YET if she had contacted me back on Monday, I would've had a block of rooms!!!!! She was extremely rude over the phone, and had no consideration to how I am having to scramble for a new hotel, when there was clearly enough rooms before and I was planning on having my guests stay there. I am EXTREMELY upset with how the entire situation was handled and will NEVER recommend this hotel to anyone because of the lack of professionalism shown by the GM. TRIPADVISOR.COM USER
Excellent Staff and Hotel
Oct 8th, 2019
I stayed here for a few weeks for work and the staff is excellent. The evening social is wonderful. I highly recommend this hotel. Walking distance to the mall, several restaurants and food deliveries available from various places. TRIPADVISOR.COM USER
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