Holiday Inn Express and Suites Atlanta Downtown

111 Cone Street NW | Atlanta, GA 30303-2103  [SEE MAP]Atlanta, GA  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 3

First class location,

Feb 28th, 2020

It was the first night of a long road trip, straight from the airport. We coincided with 20,000 majorettes in a national competition but the hotel coped really well. Room was clean, beds comfortable, breakfast included. We could walk to the CNN tower and the olympic gardens, all great. Only major disappointment was the use of disposable plastic for EVERYTHING. Sure its easy, but what a tragic waste source. Haven't the management seen the David Attenborough films on plastic killing the planet's resources. Use re-usable china and wash it up! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Awesome stay and STAFF!!!

Feb 24th, 2020

My family and I (total of 8) were in Atlanta to visit the Georgia Aquarium and the Coca Cola Factory Saturday, Feb. 22, 2020. I booked our rooms in advance, partially due to the location of the attractions we were visiting as well as room availability. I am so thankful I booked our rooms (total of 3) here. We checked in at approximately 6:30 PM after a full day of having fun. The front desk staff were very helpful, friendly and hospitable. The check in process was very easy and fast. We were in our rooms quickly and able to walk to dinner that night. The next morning my husband, grandsons and I went to breakfast and we were NOT disappointed. The servers/staff were so very friendly and the food was AMAZING! We checked out at 10:45 AM and it was an easy process as well. The morning front desk staff was just as friendly and nice as the night staff had been. I would like to give a BIG SHOUT out to Angela for the awesome yo-yo and truck she gave to my son for my grandsons. They loved them and couldn't believe they received a toy just for being there. My oldest grandson (7) said "she must be the sweetest lady". The next time we are in Atlanta, we will definitely stay at Holiday Inn Express & Suites Atlanta Downtown. We truly could not have asked for a better experience. Thank you for making this trip/stay a very happy and memorable one!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Smell, no heat, no blankets or towels

Feb 17th, 2020

The staff were all nice. Always greeted and offered help. On the fifth floor idk what the smell in the hallway is but it made me want to vomit everytime i walked it. Room 534 Door barely opens, my husband could do it with a lot of pushing and maneuvering Only given 2 towels when 3 in room told no more of those It was cold like in the 30s our heat broke. Called front desk and was told engineer would come up. Finally after 30 min and it was late like 11:30 pm and i have a sick child i called again. To be told oh they went home and will come tomorrow. I asked do u have a heater and blankets. She said yes but u have to come get them. Had to leave my sick child in room alone bc my husband was at 24 hour pharmacy trying to get her meds. Went to front desk and was told we dont have anymore blankets. I said do u have a space heater. Given little heater that died quickly. Froze all night. Next morning my husband unplugged wall unit, outlet burnt, with black stuff all around dont think thats safe. He pressed reset buttons and it came on. Rooms bathrooms and elevators very cramped. When i said something st checkout was given a small discount. Hotel outdated Food good Staff nice But smells and not having heat or basic towels blankets etc unbearable TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Service

Feb 11th, 2020

Associate Kay willingness to serve at the breakfast bar was extraordinary. She seized opportunities to assist without being asked. For instance, I asked the location of cream cheese for my bagel and she responded refrigerator - how many would you like? she retrieved the items (2). Shortly thereafter, I heard Kay offering to assist a patron, who was in need, to their table. Kay shared helping hands - no opportunity was beneath or above her, while maintaining an awesome breakfast bar. Thanks and well done. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Needs Attention

Feb 2nd, 2020

It's perhaps unfair to review this property since we were originally supposed to be at the Indigo (but due to over booking, bumped). However, we were in a suite which had the most perculiar design layout. Yes, it had a separate bedroom, however, the front room was consumed with another BED!! So, not a suite but more of mass 'bunk' sleeping option. What a waste. The layout of the suite was ackward and features (i.e. coffee maker vs refrig etc) were remote from each other. A few simple changes would help tremendously and the changes are non cost impacted. Not recommended. TRIPADVISOR.COM USER 

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