Holiday Inn Grand Rapids Airport

3063 Lake Eastbrook Blvd SE | Kentwood, MI 49512-1853  [SEE MAP]Kentwood, MI  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Nice renovation

Jan 25th, 2020

Hotel is nice service good. Breakfast is as expected. Rooms clean updated and comfortable. Good work areas. Showers are odd all enclosed solid surface and tray floor drained poorly. I also told the desk shower can light was open in shower no lense as code violation in shower. Bathroom ceiling light was burned out. Overall good value but exposed shower light with limited ventilation concerned me. Maybe a bath redo is in order. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not up to HI standard

Jan 13th, 2020

Apparently when you book through a 3rd party they give you the worst room in the house and don’t even provide housekeeping! The hotel is a mouse maze. Parked ‘close to the room’ as the staff suggested and then schlepped our bags all around, but couldn’t find the elevator! Room is in disrepair. And worst of all, housekeeping never came...that’s infuriating! And what can the front desk clerk do but say ‘sorry’? Unmade bed, stained carpet, TP roll falling off the wall and only provided with one roll of TP-lovely! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not a great experience

Dec 12th, 2019

I booked through Priceline yet have stayed at many Holiday Inn locations and had a frustrating experience. I did stop and share my concerns with the hotel staff but I haven't gotten any response from management to my concerns. I booked 2 rooms (Instead of Rm numbers, I will refer to them as Rm A and Rm B). I checked in mid day to both rooms as my family would be arriving late. An hour or so after checking in, I stopped again, and put meals and snacks in the rooms for them. Both rooms had keys made and had my families names on them. One arrived around 9pm and was given keys to Rm A and no issues (288315862). The other family arrived around 1a and new keys were made for A instead of giving them the previously made keys for Rm B (unsure why staff did not double check the room assigned or if it had been entered wrong in computer - on the previous made keys, it had said the correct name and room numbers and this was where I had left meals). My family that arrived at 1am, walked to Rm A and keys wouldn't work. Back to the desk and keys re-issued for A. Still wouldn't work. Staff went back and tried master key, as well as banging on the door. My family that was in Rm A woke up and thought someone was breaking in. Staff couldn't get into Rm A and decided to re-assign a different room (instead of Rm B that was previously assigned that I had checked into for them and had their dinner in it). The whole process took almost an hour my family told me and they had no food (after driving almost 6 hours). I stopped at the front desk on Sun am, Dec 8 and discussed it with Jessica (Lee, the manager was not currently available). I realize that I can't get a refund as it was booked via 3rd party but either a voucher for a future stay or enough points credited for a future stay would be appreciated. Jessica was very apologetic and said that this never should have happened. I have emailed customer service but no response. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful hotel

Dec 2nd, 2019

This hotel is great, service was prompt and room was great. Newer property with great features. Lights work by inserting the room key to save energy. The bed was great, room very clean and no small shampoo to deal with. Will stay here again! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Restaurant Attached

Sep 21st, 2019

Had a nice stay here before flying out early at Gerald Ford. Staff was very friendly. Hotel is tucked off of 28th street but had a very nice lounge/bar/restaurant that had good food and good service. Would stay here again. TRIPADVISOR.COM USER 

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