Holiday Inn & Suites Charleston West

400 Second Ave | South Charleston, WV 25303-1216  [SEE MAP]South Charleston, WV  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Highly Recommend!!

Feb 9th, 2021

Prices are excellent. I stayed while on business in Charleston and honestly I am so happy with this hotel. I will start from check-in, the desk staff was very nice, friendly and professional. They made me feel special from the beginning to the end. Beautiful lobby has this “waterfall” glass wall separating you from the large indoor swimming pool. There’s a full service restaurant, a small shopette that’s very well supplied and endless coffee in the mornings. There’s also a guest laundry room if you’re staying longer, workout room, a game room, and banquet/conference areas which I don’t partake in. They sure made me feel at home with all the amenities I don’t have at home :) The room was comfortable and super clean. There was a large TV, coffee maker, microwave and refrigerator and the most comfortable bed I have ever slept on! OMG love the pillows, they’re even labeled “soft” and “firm”! The bathroom was very clean and well stocked to more than accommodate my travel needs. As for the location, it’s not downtown Charleston but it is conveniently located with easy off/on interstate access and just 5 minutes to downtown and also 5 minutes to the shopping/restaurant area without being in the middle of all the traffic in that area. Since I was traveling alone, safety is always a concern. I felt very safe and secure throughout the hotel, walking to the surrounding restaurants and in the well-lit parking lot. It’s really like they thought of everything to please me and more! Overall, I had best stay ever in the Charleston area! I highly recommend this Holiday Inn & Suites!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Awesome Hotel!

Jan 4th, 2021

Hotel was very neat and clean. We met the chef and he was nice and funny. Mr. Murphy was his name. The front desk was very helpful. There was hand sanitizer everywhere and we felt like everything was very sanitized. We will definitely be staying here again. I want Chef Murphy to cook us a great meal!! Highly recommend this hotel! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Awesome hotel

Dec 31st, 2020

Stayed a weekend to visit family before Christmas. Met the chef David Murphy and he was the nicest, friendliest person! His food was awesome! The rooms were exceptional. Very clean and modern. Mr. Jones at the front desk helped us alot. We will definitely be staying again. They were VERY covid safe. I felt completely comfortable!!! Loved it!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Absolutely Terrific!!

Jun 16th, 2020

I very seldom take the time to review a hotel because it takes time and I travel a lot. Frankly, most in this price range are about the same. However, this one is deserving of mention. I was compelled to write this because of the total outstanding travel experience I had at the Holiday Inn - Charleston West. From my very first impression the hotel looks great! I was greeted by a super friendly gentleman named Tom and made to feel at home immediately by one of his coworkers John. The pool and fountain looked very inviting as did the lobby restaurant. Great little market too. Really a great start after a long day of traveling. Once I got to my room, I could not believe the decor, size and amenities. Great Kitchen, living room and huge TV’s. The beds were absolutely fantastic too. The housekeeping staff and front desk team made me feel very welcome all the time. Always clean and always a smile. The responsiveness was more like a Four Seasons without the price tag. Seriously. Long story short; Holiday Inn-Charleston West is the ONLY place to stay when visiting Charleston. Aside from the convenient location, the people and property are terrific. Congratulations Holiday Inn-Charleston West team for a job well done!! I will be back soon and suggest that my fellow travelers do the same. Thanks for a very comfortable and enjoyable 11 days.......see you soon. MH- Miami, Florida TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Clean, Comfortable, & Superior Customer Service!

Apr 27th, 2020

This hotel exceeded all marks, and was one of the best sleeps I've had in a while. After looking up reviews online, I called the hotel directly and spoke with Chilou. She was friendly and incredibly helpful. I travel quite frequently for work, and the pandemic makes things a bit harrowing at times, but this hotel was fantastic. Check-in was easy, the room was spotless, and the atmosphere very comfortable. Granted certain amenities were closed for health reasons (i.e. pool, gym, etc), the hotel did what it could to compensate. Check-out was seamless, and though the breakfast was limited (I wasn't expecting much), I was impressed by the quality of the breakfast burrito. I want to make mention of the employee Chilou once more because of how welcome she made my girlfriend and I feel. If/when I travel back this way, I don't even have to think about where I am staying. A+ TRIPADVISOR.COM USER 

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