Holiday Inn Hotel & Suites Council Bluffs I-29

2202 River Rd | Council Bluffs, IA 51501-7048  [SEE MAP]Council Bluffs, IA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Review

Jul 26th, 2019

Very modern and clean rooms. I loved the lighted plug in in the bathroom! The beds and pillows were very comfortable and the room was quiet. Customer service was excellent and so was the breakfast! This hotel is close to the Omaha zoo, old downtown Omaha, Bass Pro, AMC theater, and lots of eating choices. I was traveling with teenagers and they enjoyed it as much as I did. Great hotel and price. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Okay room, great customer service

Jul 23rd, 2019

With my flight getting in extremely early I requested an early check in. The front desk receptionist was very pleasant and informed me that they normally don't do check ins as early as I was however, she was able to find a clean room for me. The driver for the shuttle was very nice and informative with how often the shuttles depart from the hotel. When I got to my room I naturally look around and it does have some areas where dusting was missed especially in the window seal, couch had some stains, black paint like on bathroom outlet, toothpaste on the wall, rust along bathroom floor and tub, no hand or body soap, and the microwave has a crack with rust from someone burning something inside it. I had to call guest services to get soap and after I said there is no soap in my room at all, I only received body soap. The only positive as of right now is the bed and the decent customer service. I know there is a breakfast in the morning but I am not sure what time it starts. Hopefully things will get better because this is a nice Holiday Inn but seems to be lacking in certain areas of the room. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best Beds Ever

Jul 20th, 2019

Stayed here for a concert at Chi Health Center and the location was perfect, less than 5 minutes and they offer a shuttle. Rooms were spacious and nice, had a great view, and the most comfortable bed I have ever slept in. They have a free breakfast and you are attached and I the Ameristar Casino. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Newly remodeled room

Jul 15th, 2019

We stayed in a newly remodeled room. The bathroom was VERY well lit with a lighted mirror, my wife loved. The bed were very comfortable. The breakfast which is included was excellent with many choices. The casino was next door and had a covered walkway to it. The view of the Missouri River from our room was another added plus! I would definitely recommend this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not Holiday Inn Standards

Jul 7th, 2019

Rooms were very nice. Clean. Well thought out. Check in staff was very slow. The hotel (public areas) is inneed of a make over. Elevator wallpaper ripped. Coating on the handraile flaking off. Hallway walls are ripped and torned. On second floor the lobby table upholstery is tore badly. The carpet on secondfl floor landing is messed up. Not Holiday Inn standards. TRIPADVISOR.COM USER 

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