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at the Holiday Inn Hotel & Suites Madison West
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Impressed with this old Classic
Aug 13th, 2020
Nice building and lobby with large cozy lounge and bar past entrance. Friendly helpful staff as we checked in. We had a large comfortable suite with walkin shower. Ate at Buenvenutos Italian grill and enjoyed grilled salmon with roasted reds and caparelli marinara with a fresh green salad. Good food, Impressed. Would recommend. Will stay again! TRIPADVISOR.COM USER
"H" for hospitality missing!
Jan 12th, 2020
We were part of the swim meet group that stayed at the hotel recently. Very disappointed with the rooms, pool with the two mini slides and most of all the breakfast situation on both days. Day one the breakfast wasn't laid out until 7.30 am (official breakfast time 7.0 0 am), the swim team needed to leave at 7.45 am so only about 15 min to get and finish breakfast for about 25 - 30 children getting ready for a competition! The hostess wouldn't let a child get 1-2 mini cartons of 2% milk for her protein shake!!! She argued with the poor child in the morning when the child is getting ready for her swim competition! The attitude was as if these children are here for free food when they were already paying high rates for shared rooms and the room charge included breakfast. Next day, they swipe out greek yogurt for cheap regular yogurt! Disrespecting guests, specially children, bully them for 1-2 carton of 2% milk is not a business I will be supporting in future!! TRIPADVISOR.COM USER
So much fun
Jan 5th, 2020
We just got back from celebrating my 6th year old’s birthday and had SUCH a blast!!! The front desk staff who checked us in during the day on Saturday was extremely nice & helpful & our waitress at Benvenuto’s also fantastic & sweet. 4 separate visits to the water park, loved the coffee in the lobby and the price was great. Thankyou Holiday Inn! TRIPADVISOR.COM USER
Dec 27th, 2019
We thought it would be a waterpark with rides. This was not a waterpark rather it was an indoor pool with two little slides!!! This is a very dirty and dark Holiday inn. The rooms are very small. There is no bathtub. We booked a suite with bunkbed which should have a little area sofa bed but there was nothing like that. The room was very suffocated and dark. The clock, lamp and intercome were not working. The room was smaller than the standard room. The staff was not very friendly at all. I will never go to that Holiday inn. My kids were not happy at all. My daughter told me "dad it was the worst hotel we had ever been". My family did not enjoy at all. TRIPADVISOR.COM USER
A year later and still poorly maintained and treated
Aug 18th, 2019
Another awful stay here; will not return 1) Asked for upper floor room; desk clerk said Priceline Rooms cannot be changed 2) Room poolside next to elevator and pool equipment—NOISY 3) Other guests got 10% off restaurant coupon—not Priceline Rooms 4) Other guests got free water park wrist bands—not Priceline Rooms, not even for whirlpool 5) Toilet paper roll bar missing, roll was on the floor—how much does it take to run to the hardware store and get another spindle 6) In room frig had cranberry juice stains all over the inside—gross 7) Bathroom lighting is CFL that take forever to brighten—get LEDs come on please 8) Light above bathroom mirror is in ceiling above your head—so you have shadows on your face while shaving 9) Two night stay—trash was not emptied and dirty towels were not replaced 10) In room microwave insides were filthy Even though I got a reasonable price for the room, the maintenance is so poor I will not likely stay here ever again. TRIPADVISOR.COM USER
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