Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria

2751 New Brunswick Rd | Memphis, TN 38133-2146  [SEE MAP]Memphis, TN  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

No free breakfast, first time staying at a holiday inn and having to pay for my breakfast. :(

Jan 15th, 2020

Very pretty lobby, fast check in, very nice man that check us in on 1-12-20 at night, I think his name was Cody! the room was clean, we stayed in a corner room, room 501, very large, our little girl was so happy. The only thing I could say about how clean the room was, i that the ice bucket lid had something sticky on it and the kitchen floor could have been mopped maybe. other than that everything else was great, clean sheets, nice comfy pillows. I love that the tv was direct tv, thats what I have at home!! very cool. very very quite, we didnt hear no one, the whole time we was there. Nice pool, again our little one was very happy there. We was shocked when we went down to breakfast and had to pay. We always stay at Holiday Inn and have never been charge , ever. But saying that the breakfast was the best we have had. The biscuits and gravey was the best, the bacon, also the french toast was super good. Nice lady that got our drinks, and they kept fresh hot food and also helped my while making our plates, a man did. He was very helpful. We felt safe. We would stay again, just disapointed that we paid almost $175.00 and didnt get a free breakfast. :( :( TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice room worst breakfast

Dec 12th, 2019

When I stay at a any hotel that says it has a restaurant and charges for breakfast I expect it to be open. From 10am to 5pm on the weekends it is closed. At 9 am on Sunday there was no food on the buffet and the only hostess/waitress/room service was too busy to even ask for help. I had to go to the front desk for help and Paul went to the kitchen to get food. He was great. He went to get juice for us and milk. We were not the only people short changed at breakfast. It came out in stages, some things were never refilled. Paul was great and made it right. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Cold room

Dec 11th, 2019

I had the misfortune to get a family suite where the heater in the living room was not working. The bedroom heater fortunately was working, so we were able to survive our three night stay. We stayed during Thanksgiving week and there was not another family suite available. I reported the problem on day one, day two and day three. On day three, I learned that the heater was beyond repair and needed replacing. Management made no attempt to inform me voluntarily. It took my persistence before learning the truth. Management reduced my room rate to compensate me for inconvenience but I was still very disappointed. The hotel looks fairly updated, fresh and clean. I think I would have been satisfied with my stay overall had it not been for the heater and lack of communication from mangement. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Restful

Sep 23rd, 2019

We’d been traveling all day & just wanted a comfortable place to sleep. Probably THE BEST Holiday Inn I’ve stayed In. The staff was very friendly & helpful. The room had been newly renovated & was perfect. It was located near enough to a Texas Roadhouse that we could get some much needed walking in. Next morning we knew there was no breakfast & were looking for a close place to eat. As it turns out, they had breakfast available in the hotel. We bought breakfast, which was decent. And, were on our way. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Very nice place

Sep 4th, 2019

We chose this hotel from the internet, and hoped it would be as nice as it looked in the pictures. We were not disappointed. The hotel clerk welcomed us (along with our dog) and made us feel very welcome. The room was comfortable and roomy. I would definitely stay there again. TRIPADVISOR.COM USER 

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