Holiday Inn Hotel & Suites Salt Lake City-Airport West

5001 W Wiley Post Way | Salt Lake City, UT 84116-2850  [SEE MAP]Salt Lake City, UT  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Hot Mess

Feb 19th, 2020

Functionally, nice looking property. Staff friendly. Food ok. Little things left unattended, checked in room w/bloodied pillow. Housekeeping clearly didn't inspect that room. Moved to a room with light bulbs burned out. Took 3 messages and two days to get them replaced. Meeting coordinator dropped the ball on meeting layout, meals, etc. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good choice near the airport

Feb 3rd, 2020

I chose to stay at this property because of an early flight out of SLC and to take advantage of the park and fly rate. The hotel is not brand new but it is in excellent condition and very clean. The room and bed were comfortable and I slept well. I had no problems leaving my vehicle in the parking lot or with the shuttle to/from the airport. My only complaint was with the staff at the front desk - they seemed aloof and not interested in assisting me, and I had to remind them about leaving my vehicle for the week. They tried to add another parking charge on top of my stay when my rate included the extended stay parking. In the end it was all cleared up properly. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

I would stay again

Dec 26th, 2019

Nice and clean room. Comfortable bed. Spacious compared to many hotels. Excellent staff. Good restaurant/bar. Quiet on the backside and second floor. Nice that it is so close to the airport. Here overnight for next day meeting and then fly out. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Really Pleasant Holiday Inn Airport hotel with friendly driver and front desk staffs

Dec 25th, 2019

Honestly I did not expect much but I read some of the reviews here and decided to give it a go. Compared to my stay at Hyatt Place at SLC next night, I actually like my stay here better despite a more dated interior in the room. Pick up at SLC was surprisingly quick and the driver was more than friendly and helpful. I had the same driver to and from the airport, and the service was good. Check in was quick because I was the only one. My spire status was addressed but the amenities offered were weak - only a choice of a non-alcoholic drink or points. There was no complimentary bottled water or room upgrades. The hotel has no mini bar so no "raid the bar" experience too. However that is more of an issue with IHG than the hotel itself. The room itself is decent. It is spacious enough for a short stay. The interior is dated and there is no modern touch like USB port by bedside or wireless charger pads; however there is power outlet on both bedsides. The bathroom, as addressed by many reviewers here, was not that great, but it is somewhat okay. At least it is clean. WIFI was actually decent and for an airport hotel, it meets most of the marks, especially speedy airport pickup. If you remind yourself that it is a Holiday Inn, you should have a pleasant stay here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

No free breakfast for you if you are a member

Dec 2nd, 2019

Was turned away for the free breakfast. We were told that if you use your points there is no free breakfast. I’ve stayed at MANy Holiday Inn Express hotels with points in several different states and locations and have NEVER been refused free breakfast. What is the deal with this hotel. Accommodations were also a little run down. I’ll never stay here again TRIPADVISOR.COM USER 

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