Holiday Inn I 64 West End

2000 Staples Mill Rd | Richmond, VA 23230-3109  [SEE MAP]Richmond, VA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Not a clean as it seems

Jul 10th, 2020

I booked a "1 King Bed Executive," but received a standard double queen room. They didn't bother to tell me when I checked in, I had to find out by going to my room, and returning to the front desk to point out their mistake. They didn't have anymore kings was her answer. So much for booking through the IHG app ahead of time. I was tired and didn't feel like arguing about it. I went back upstairs, dropped off my luggage, and headed to dinner. When I returned, I was ready to go to bed. I pulled back the blankets and was surprised that one bed was full of crumbs. So, I checked bed number two - also had crumbs, but much less. During a pandemic like COVID-19, hotels are supposed to be taking extra steps to ensure everyone's safety. Taking shortcuts and not cleaning the rooms or changing the sheets is a big deal. You should stay somewhere else. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Very nice rooms

Jun 27th, 2020

The remodeled rooms are really very nice. Lots of little things that add up to the nicest room I’ve been in in a long time. The outside looked like an older property, but the inside is really very nice. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Not just a great place for individual families, but very friendly to groups!

Mar 12th, 2020

From the moment I walked in the door, I felt welcomed and like my business was important to them. I was chaperoning 20+ teenagers, so I anticipated eyes rolling and requests to keep them under control, but instead the staff encouraged us to hang out in the lobby and in the eating area. I never received any dirty looks but rather smiles and great energy. The breakfast was awesome, the rooms were so clean and comfortable. The other chaperones in my group told me that they slept like babies! Who does that when chaperoning a field trip? This entire experience was phenomenal. I will continue to book with this location every time I have a competition in Richmond! Top Notch service and wonderful accommodations. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great meeting room!

Mar 6th, 2020

Our group has rented a meeting room from this Holiday Inn on a monthly basis thru the remainder of the year. Our first meeting was in March and we were very happy with the meeting room! The room has adequate space for us and the staff was very helpful in making sure we had everything we needed. The hotel is in a perfect location for our members who travel from as far south as Lawrenceville, VA. I'm happy we chose this hotel and am looking forward to working with them for the rest of the year. Highly recommend! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Took care of our team

Dec 14th, 2019

We block-booked a collection of rooms for a field hockey tournament. The rooms were clean and well kept and it was clear that most of the facility had been recently renovated (looks like just a little left to finish). We also hosted a team dinner in one of the conference rooms that spilled into the lobby. The staff was supportive and polite. The included breakfast was fine, nothing special, but was being managed and restocked well. TRIPADVISOR.COM USER 

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