Holiday Inn Jacksonville E 295 Baymeadows

11083 Nursery Fields Dr | Jacksonville, FL 32256-3964  [SEE MAP]Jacksonville, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

A very good place to stay

Mar 18th, 2020

It is a large hotel right off the I95. Our room faced it and there was unnoticeable traffic noise- the sound insulation was excellent. The room was immaculate. The staff very pleasant and supportive. They did the best they could for a Corona style breakfast. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Couldn’t even book

Mar 16th, 2020

I called trying to book a room here and I am hearing impaired. I asked the clerk to speak up about 3 times and he was still talking at the same volume. I couldn’t understand one word he was saying. No respect for hearing impaired people. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Trip To Good Old Florida

Mar 5th, 2020

Heading down to Florida and getting tired needed some place to stay. The only place we stay and never get disappointed is Holiday Inn Express. So pulled in around 945 and got a room no problem. The woman Heather was very nice and helpful at this time of night. And the room was clean and the beds super comfy. Thank you for a well deserved rest and a very very clean room. Would recommend to everybody Holiday inns are clean and very reasonable priced. Thanks Again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

GOOD STOP

Feb 26th, 2020

A nice clean facility. Room comfortable and well appointed. Good fitness room, small bistro and bar in the lobby with good service and food. Internet was out when we checked in but we were told someone was coming at 7:30 PM to fix it. That did not happen, so I asked for some sort of discount the follow morning. We were comped the breakfast buffet. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Almost don't know where to start

Feb 20th, 2020

I brought my Daughters into town for my brothers celebration of life that didn't take place due to his wife having a breakdown, however while in town we decided to stay, we woke up the next morning with bug bite marks on our face and body. I reported to clerk, was contacted by Courtney the director of sales and she gave us a complimatray free night stay that doesn't expire until April 2020, I tried to us our complimentary night twice for the celebration of life and it was again canceled for different reasons out of our control. I cancelled both so we weren't "no shows" when I tried to book again this month. We were going to use our comp stay and pay for another night but, I was told by Gabby the new director of sales that they wouldn't honor my free stay because I had to cancel my previous stays, this is not listed on my certificate, but she stated there was a 2 night cancellation that would void my certificate, never being told this previous and again not on my copy of the certificate that does list rules to use this free night. I think this was dirty on many levels and that this was simply a way to get out of making things right with a room to comp. This is not how you run a business, But we did stay in jacksonville at another Holiday Inn down the road from this joke of a hotel that clearly doesn't care about keeping their word or future business from my family. Shame on Holiday Inn I095 East & Baymeadows. TRIPADVISOR.COM USER 

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