Holiday Inn Jacksonville E 295 Baymeadows

11083 Nursery Fields Dr | Jacksonville, FL 32256-3964  [SEE MAP]Jacksonville, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Almost don't know where to start

Feb 20th, 2020

I brought my Daughters into town for my brothers celebration of life that didn't take place due to his wife having a breakdown, however while in town we decided to stay, we woke up the next morning with bug bite marks on our face and body. I reported to clerk, was contacted by Courtney the director of sales and she gave us a complimatray free night stay that doesn't expire until April 2020, I tried to us our complimentary night twice for the celebration of life and it was again canceled for different reasons out of our control. I cancelled both so we weren't "no shows" when I tried to book again this month. We were going to use our comp stay and pay for another night but, I was told by Gabby the new director of sales that they wouldn't honor my free stay because I had to cancel my previous stays, this is not listed on my certificate, but she stated there was a 2 night cancellation that would void my certificate, never being told this previous and again not on my copy of the certificate that does list rules to use this free night. I think this was dirty on many levels and that this was simply a way to get out of making things right with a room to comp. This is not how you run a business, But we did stay in jacksonville at another Holiday Inn down the road from this joke of a hotel that clearly doesn't care about keeping their word or future business from my family. Shame on Holiday Inn I095 East & Baymeadows. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Nice Place

Feb 11th, 2020

Very nice Holiday Inn. Fairly new. Nice entrance and very very comfortable beds. Easy access to 295 but a little tricky to find unless you have GPS. Town Center Shopping area is about two miles north. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Awesome hotel...awesome customer service

Jan 27th, 2020

I have never written a Trip Advisor post before, despite being a frequent business traveler. I feel obligated to write one for this trip because this hotel exceeded my expectations!!! I want to recognize the customer service that i received when I checked in and throughout my stay i also need to mention about the cleanliness it was just excellent. I would highly recommend this hotel to anyone staying in Jacksonville. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Okay stay

Jan 21st, 2020

Room was nice and clean. Staff was pleasant. Only negative thing I have to stay if that we were going to have breakfast at the hotel. We were seated and went to the buffet. I tried 3 times to find a clean plate and all 3 were dirty with dried food. We left. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Average Stay

Dec 29th, 2019

The location is a bit strange and a little out of the way, but I got a Priceline deal on the room. Pros: Check-in was fast and efficient. Room was clean and smelled fresh. Room was comfortable and very quiet. Cons: Getting into and out of the hotel was odd as it in a residential area. Carafe of coffee in lobby was empty and/or no cups available. No cups available for water in lobby. Huge filtered water bottle in Fitness Center was empty. Note: Breakfast is not included. Buffet available for $10.95. TRIPADVISOR.COM USER 

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