Holiday Inn London - Stratford City

10a Chestnut Plaza, Westfield Stratford | London, England E20 1GL  [SEE MAP]London, England  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Great place

Jul 17th, 2019

Great place to stay inside the Westfield Mall and close to the Stratford station with easy access to the city almost 30 min away from central London. Clean and spacious rooms quite rooms Helpful team serving you with a big smile specially Luca at the front desk TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

A pleasant stay in the outskirts of London

Jul 16th, 2019

This hotel was very comfortable with a great breakfast. My favorite part of the experience was the sweet, good natured and capable service of Daniela at the front desk. She was always friendly, warm and helpful. Say hello to her for me when you check in. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Good location

Jul 12th, 2019

We chose this hotel as we were visiting family who have recently moved to the area. It was an excellent choice for what we wanted. Stratford tube station is a 5 min walk as is the Olymic Park. Its in Westfield so shops, bars and restaurants are on the doorstep. Good idea to have check in on the third floor as its away from the entrance and quiet and welcoming. Our room was a good size, clean and had everything we needed - powerful shower, iron/ board - with great views towards the city. Loved the terrace area for drinks - so quiet you'd never know you were so close to everything. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Calm away from the shoppers

Jul 11th, 2019

Lovely place to have a quiet catch up with friends either after work or after shopping. You can have a drink, lite bites or afternoon tea here in the bar area. There is a large outside patio too if the weather allows. It's quiet and relaxing and a great place to escape the mob outside. We had afternoon tea. Downside is that sometimes it is hard to get through to book a table here and sometimes even when you book, the booking has slipped and they aren't always expecting you. However, when it comes the food and the drink is well presented and tasty. As our booking was mislaid we were offered a free glass of bubbly while we waited for our food to be prepared which was a nice touch. We had good service and were asked a number of times if everything was to our liking. Recomend for a quite place to catch up with friends. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Not the best experience

Jul 9th, 2019

At first the room felt really nice and spacious, but we noticed that the air conditioning didn’t work at all in the room we stayed in. We called the reception and even went to the reception in person to ask about it. They never got it to work and it was uncomfortable during the 4 first nights because the room temperature was 27c. During that period the workers didn’t offer us a room change, we had to ask for it. When we changed room we gave the reception our bags and they promised they would be delivered to the new room. After a day of being outside, we came back, got the new card, went to our room.... and noticed the bags hadn’t been delivered. We went back to the reception. They offered to carry the bags to our room but honestly at that point I felt like I could do the job myself since I knew that at least I would complete the task. We could also hear loud music during the night which we guessed came from the casino or downstairs bar. My partner called this visit the worst hotel experience he ever had. On a positive note, we both thought that the breakfast was pretty decent, the food was warm and edible. TRIPADVISOR.COM USER 

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