Holiday Inn London - Wembley

Empire Way | Wembley, England HA9 8DS  [SEE MAP]Wembley, England  [SEE ADDRESS]
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Courtesy of Holiday Inn London - Wembley

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Guest Reviews

TripAdvisor Traveler Rating 1

Poor standards

Jul 19th, 2019

This is one of my company's regular hotels for booking in this area and I will advise them NOT to use it ever again. Everytime the bookings are not administered correctly and the staff can never get hold of the Holiday Inn bookings line because they have gone home. I walked into the room it us tired looking not presented well. Walking into the bathroom was even more disappointing with the towel having a large BROWN stain on it. This is just not acceptable and I will be staying elsewhere in future. Do not stop here is my last comment. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Mrs c s Campbell

Jul 14th, 2019

Had a one night stay here and would not stay again. Booked through a Groupon deal as was at a very good price and hotel seemed to have everything we wanted but I was wrong. No swimming pool or Jacuzzi as advertised on Groupon site and had not been in use since May we stayed in july!! Room was nice enough and shower fantastic but OMG the bed mattress was awful absolutely zero support and was so mega soft I had the worst nights sleep I'd ever had. Breakfast was very good plenty of choice. So all in all would not stay again as felt we did not get what was advertised and the mattress so uncomfortable cheap and nasty. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Perfect for Wembley Arena

Jul 14th, 2019

We wanted to stay overnight after a concert at the Arena & this hotel is just a 5 minute walk away. Perfect. It's nothing special, it's a typical Holiday Inn. We parked easily arriving around 4.15 & the lobby wasn't far from the car. Leaving the car park was a little confusing as signage wasn't that great. The room was adequate & well equipped & had a large, comfy bed. The a/c was very quiet & the outside noise was minimal & we slept well. The lighting was good. The bathroom was on the small side & the bath was really too small, (width & length), for an average sized person to sit in let alone lie in. Storage was fine. Our check in/out clerk was friendly & helpful. I didn't think my Rewards Club rate was too bad given the location but the published rates on the wall were a different matter! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Overcharged

Jul 10th, 2019

We've used the Holiday Inn chain for business for many years so thought we were on fairly safe ground with this one. After staying here we will NEVER use Holiday Inn again. Booked and paid for two rooms. Booking confirmation said two rooms. They charged for three rooms. Despite my taking this up with the hotel direct prior to arrival, on arrival and after check out, they have still not refunded me for the additional room I DID NOT BOOK! Stay somewhere else. On the same weekend we witnessed numerous over-bookings with people who had booked months in advance being told they had no rooms for them. If you're coming for an event at Wembley, stay somewhere else or you may find yourself being offered alternative accommodation 40 minutes away. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

DO NOT BOOK THIS HOTEL

Jul 9th, 2019

Arrived on Friday 5th July for the Who concert on the saturday to be told no rooms and shipped out to Heathrow, middle of nowhere. Took over an hour in rush hour traffic to get there. They paid for the taxi on the Saturday but it completely ruined the weekend. No offer of a refund for a room i paid £460 even though the Sheraton at Heathrow was less than £200. Rude staff, extremely poor customer service, will NEVER book holiday inn again! TRIPADVISOR.COM USER 

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