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at the Holiday Inn Memphis-Univ of Memphis
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This is a review of the bar, not the hotel.
Feb 7th, 2020
A group of us met in the hotel bar for drinks. My husband ordered a Manhattan. The bartender poured Grand Marnier and bitters into the shaker, with ice. When I questioned this, he said there are "lots of ways to make a Manhattan". No! The proportions may vary, but the ingredients for a Manhattan are not negociable. (They are Bourbon, sweet red Vermouth, and a cherry). We were disappointed, but decided not to make a fuss because we were with a group. Other than that, everything else was okay. We ordered appetizers for the table and they came out promptly. Nothing special, just something to nibble. TRIPADVISOR.COM USER
Rudest receptionist I have EVER dealt with
Nov 22nd, 2019
I called to talk to someone in the restaurant area and immediately told she was helping someone else and got put on hold. I was on hold for 7 min and hung up to try again. Called back, same answer and was put on hold for another 5 min. I hung up and called back again and THEN she was able to help me. I made a comment about being on hold for almost 15 min and she lit up saying she was the only one there. The only one there? In a hotel that size? I told her it would have taken her 15 seconds to realize I wanted to be transferred to someone else instead of me being on hold for 15 min and after arguing with me, she said, "here" and transferred me to who I wanted to talk to in the first place. Rude...rude customer service TRIPADVISOR.COM USER
Sep 24th, 2019
I am a Spire member with IHG, checking into hotel , at 3:00 was told that rooms were not available, had to wait 15 minutes. Then asked if the room met my profile, was told no, not available for upper floor, only first floor but assured quiet. Got to my room , after a long trip, tried to take a nap, and landscaper with blower outside my window for at least 15 minutes! Then wanted to watch something on HBO, only adds for Dish Network, called front desk, sent someone who got information that sometimes it works sometimes it does not. Worst attention by an IHG Hotel inn 15 years of being happy with your hotels. Very disattisfied, would not recommend this hotel to anyone, false advertising etc! TRIPADVISOR.COM USER
Sep 23rd, 2019
OK. Overpriced. Beds are doubles in double rooms. Key stopped working on 3rd day-one of my pet peeves. Found a garment in drawer that was not ours on arrival. No toilet paper in room and took 45 minutes to get some. Room service and housekeeping were both a plus during our stay. Not terribly convenient to any place and “student” staff needs some grooming. TRIPADVISOR.COM USER
Sep 16th, 2019
I wanted to give the kids a break... but the restaurant breakfast buffet was easily surpassed by any Hampton Inn... service was willing but completely unskilled. Coffee lukewarm and in a carafe with no top so it cooled quickly. The other other couple who joined us after were not even asked if they wanted coffee and I shared mine. We had to hunt for someone to pay when we were done. The room was not serviced one day (no big deal) but I sat in the lobby the next and watched someone come to our door, consult a list and pass right by! By then we could have used a couple of things like coffee pods and toilet paper. WiFi was down all Saturday and I don't know how long on Sunday when we left. Big escalator in the center of the lobby was out of commission and not worked on from the Tuesday to the Sunday but the two elevators were adequate. Unfortunately the third floor is where they have a number of receptions, meetings, weddings and so on so if your room is there (ours was), you got the noise and the crowd every day. Location is great for the University but nothing nearby. Nearest coffee shop 0.6 miles away and too far to walk in the heat. Without looking at the website, you would have no idea of any amenities offered since there was nothing in the room about the hotel. TRIPADVISOR.COM USER
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