Holiday Inn Memphis Airport Hotel & Conference Center

2240 Democrat Rd | Memphis, TN 38132-1803  [SEE MAP]Memphis, TN  [SEE ADDRESS]
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Courtesy of Holiday Inn Memphis Airport Hotel & Conference Center

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Guest Reviews

TripAdvisor Traveler Rating 2

Gross tubs

Jul 19th, 2019

Everything was cool until I saw all the mildew in the tub. It takes nothing to use bleach or recaulk. We had no refrigerator. This place needs a DEEP clean and a cosmetic makeover. ASAP. Customers service was great and the location is perfect, near the airport. They def need to work on their cleanliness. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

good location, great staff

Jul 19th, 2019

My family and I visited Memphis last week. We took a flight there from NY. We initially had a room reserved at a different Holiday Inn, not associated with the airport Holiday Inn. When we arrived we saw a shuttle for a Holiday Inn. We of course went over to see if it was the shuttle for our hotel. It was not, but it was the shuttle for the Holiday Inn Memphis Airport Hotel. The driver for this shuttle was very friendly and there were also 2 people in the shuttle waiting to go to the hotel. I called our originaly hotel to get a shuttle. When I called I was informed that our reservation had been cancelled. Apparently, the other Holiday Inn had an electrical problem and was closed and did not bother letting me know. This could have been a very bad start to our vacation. Luckily the people in the Holiday Inn airport shuttle told us to get in, they were sure there were rooms. We are glad we did. Not only were we given a room at 10 a.m., it was also comped for the night. The people in the shuttle with us happened to be the owners of the hotel. We had no idea. It was the kindest most generous thing for them to do that for us. It saved our vacation and saved a ton of problems and stress for us. It is nice to see that owners of big business still care about people. We are so glad we ended up at the Holiday Inn airport hotel. The hotel was clean and the staff were friendly and willing to go above and beyond to make our stay nice. There is an outdoor pool that is well maintained. There is also a full service restaurant and bar in the hotel. The breakfast buffet is very tasty. Also, the free 24 hour shuttle is very convienient. It will take you anywhere you want to go within a 5 mile radius and come back to get you when you call. We had to get back to the airport at 3 a.m. when we left to come home...no big deal the shuttle took us right over even at that hour. Also, big shout out to Patrice at the front desk. She is one of the nicest employees I have come across. She really made us feel welcome and was so sweet to our kids giving them snack bags and even coming around to give my daughter a big hug! We are very glad the universe took us to this hotel! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Just a place to crash

Jul 17th, 2019

First: Very Happy with Customer Service! Patrice was great at the front desk, I checked out early. Got done with work early. Was still able to go back to my room to shower before I headed to the airport. The cleaning lady Mary even remade my bed knowing I wanted to just shower in case I wanted to take a nap. Besides the people, the place is a MAZE. Nothing makes sense, you get lost on every floor and they don't all connect! Carpet needs updating and just better logistics and signage. Would stay again if only for the Customer Service from Employees. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Nasty Hotel

Jul 2nd, 2019

This place is a dump!!! Nasty rooms. Awful food. Peoples underwear thrown in the hallway. Do yourself a favor and never stay in this hotel! It smells and it’s old and run down. Buffet a dog would not want to eat and the people working there look dirty. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Will not be returning.

Jun 27th, 2019

We just stayed one night before a flight. Front desk and shuttle staff friendly. Room was ok, nothing fancy but clean enough. The problem was the noise and the air conditioner. You knew everything going on outside in the hallway and outside your window. And the air conditioner was preprogrammed to conserve electricity I guess and it could be adjusted to cool off the room to the temperature we were comfortable with. This will go down as one of the worst nights sleep I have ever had in a hotel. TRIPADVISOR.COM USER 

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