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at the Holiday Inn Montreal Airport
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Best experience ever!I recommend this place to everyone!
Sep 22nd, 2020
Best of the best!feels like home very comfortable clean also welcoming team and feels like paradise island because of the decor (pool area)I recommend it to everyone!this is the best place ever!thanks for making me feel like I'm home with a sense of family TRIPADVISOR.COM USER
Aug 7th, 2020
Dirty carpets, Chipped paint, Rude and uninformed staff. Was woke up by cleaning staff entering the room at 8am then listened as they proceeded to bang every door in the hall multiple times as they went on with their cleaning. Front desk staff didn’t know what amenities were open in the hotel or even available in the vicinity of the hotel. TRIPADVISOR.COM USER
Refuge and help
Mar 24th, 2020
We arrived tired and travel sore after our repatriation flight from Morocco. Facing an even longer day all we wanted was a good night’s sleep. The bed was comfortable. The room clean. A great night’s sleep! The next morning we were told getting a cab would be difficult due cabbies not wanting to drive during the COVID outbreak. The person at the desk spent a long time trying to get us a cab. She even tried calling a couple nearby hotels to see if any cabs were waiting outside. All the time she smiled, told us not to worry and served other guests. Not sure what makes a hotel outstanding if not providing a good sleep and receiving outstanding customer service. TRIPADVISOR.COM USER
Ok to stay for a night, terrible shuttle
Mar 21st, 2020
We stayed here for a night before travel and it was ok to put your head down for a few hours. We left the car here while away all went well. On check in the young fellow was friendly helpful and pleasant. The rooms are definitely dated however the atrium was beautiful! Nice pool and restaurant our waiter was a very nice man. On return the lady at the desk was also very pleasant. The main issue is the shuttle service which Best Western does not run so not their fault. The shuttle is run by Crowne Plaza. The driver came and took three Chinese pilots and told us to wait another shuttle was on the way will be here in 5 min so no problem during a pandemic we totally understand! So we waited 3 hours to be exact at the airport trying to isolate while we watched all other hotel shuttles show up every 15 to 30 min! We called our nice lady at the best western twice who understood the frustration and told us they don’t run the shuttle. There would be no shuttle until after 5pm. Finally at 530 after waiting since 230 a shuttle shows up and tells us amid the pandemic the shuttle has decreased! Decreased hello. The other hotels increased shuttles to ensure safety! I saw the quality inn shuttle the most and that driver was so nice he asked us three times what hotel we were waiting for and felt bad that each time he pulled up we were still there! Next time sadly I will go elsewhere that has a reliable shuttle especially when distancing should be a priority!!! TRIPADVISOR.COM USER
Paper thin walls and doors
Mar 12th, 2020
We booked an atrium room to stay in the night before a flight. The atrium rooms offered a unique setting overlooking the pool area. The room was dated but well kept. The noise was unbearable though. A loud party in the atrium refused to settle after the hotel's nose curfew which made even rest impossible. The sound of a family walking quietly down the back hall was so loud it sounded like they were in our suite. If you need or want sleep - if you are traveling with children who need or want sleep do not stay here. Stay anywhere else. Not here. TRIPADVISOR.COM USER
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