Holiday Inn New Orleans - Downtown Superdome

330 Loyola Ave | New Orleans, LA 70112-1807  [SEE MAP]New Orleans, LA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Very nice.

Jan 21st, 2020

The catering team was very helpful and friendly. I recommend this space for retreats. The room accommodations were sufficient as well. Across the street is a nice food hall and the hotel offers an affordable lunch time buffet. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Again

Jan 20th, 2020

Been staying here for years stopped in from a business trip spent the night it’s an excellent hotel you got to have a vehicle that can get in the parking garage if it’s too tall it won’t fit in that no complaints beds are excellent foods pretty good and it’s close to everything. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Couldn’t get over the bathroom shortcomings.

Jan 16th, 2020

The lobby and public area here were decent - Spacious well lit hallways and a nice pool area with good seating and a couple cabanas. The location was excellent, close to basically everything. We were paying an excruciatingly high price tag for the room due to the NCAA football championship game which we were attending. We get the price hikes, happens everywhere for major events, but it would have been nice to at least have decent accommodations for that price. The “Executive” King was small, had a desk and a tiny sofa like seat that seemed straight out of a flea market. Lumpy and dumpy. Thank goodness the bed was decent and provided us with relatively good nights of sleep. Maybe some folks like staring at wall art that depicts a Campbell Soup Can courtesy of Andy Warhol, but his prints did nothing to make the space more attractive. The dark cramped bathroom was uncomfortable, old, outdated and had water pressure equivalent to a trickle that appears after you have turned off your garden hose. The only saving grace with our lodging was that our sliding glass doors led to the pool deck which was pleasant and spacious. Having the door open, made the accommodations seem less claustrophobic. If we ever return to the Crescent City, we will definitely look into other alternative lodging choices. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Sugar Bowl Weekend 12/31/19 to 1/2/20

Jan 4th, 2020

Bathroom in Room 1614 needs to be cleaned with detail. Attached are pictures of the black mold in the shower around the soap holder; dirty shower head; dirty toilet; and dirty corners on the floor of the outside of the bathtub. Nice location, but for the cost of $600.00 plus for 2 nights, expected better TLC of the room. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Still drying out and perplexed. Is anyone in charge here?

Jan 3rd, 2020

Family trip to Sugar Bowl and celebrate New Year’s Eve. 12/31-1/2. IHG member and wanted close location to Superdome, which this hotel is. Check in was easy and pleasant. Room satisfactory and beds comfortable and clean. Balcony nice surprise with view of pool, outdoor lounge area. No USB ports and small bathroom were the only negatives. We did not eat in restaurant. This was a good home base for New Years Eve/Bourbon Street area and Bowl game because of location. On our second and final morning my daughter woke me saying water is pouring out of ceiling above in the bathroom. Approaching bathroom I saw a large wet area on carpet then in the bathroom I saw water pouring, not dripping, from a ceiling tile splashing all over the small room. I immediately called front desk to alert them of the issue. This was around 7:45 am. Before the water stoped gushing i had time to grab toiletry bags,a soaked robe from back of shower door and a few hair appliances. Every towel in bathroom was soaked. We had time to video the strange scene and text my husband to return to room as he stepped out to take a business call before this happened. Tick tock. The water stopped gushing and came to a stop about 5 minutes after my initial call. A maintenance man entered shortly after and checked the ceiling tile. He attempted to mop up some water with the already wet towels. He said housekeeping would come. Now it is around 8:15. No housekeeping in hallway. I called the front desk and asked to send housekeeping. I was told that housekeeping would come. Another ten minute passes and no housekeeping. I checked hallway and finally saw a maids cart and asked woman for towels. Unfortunately I don’t speak Spanish and she did not understand English. I asked for towels and she only shook her head. She also only had wash cloths and hand towels on her cart. I attempted to take a few to wipe the water off my face and a few for our wet items until someone brought towels. (Two daughters and myself had cosmetic cases on counter that we poured water out of. It was a lot of water.)She put her hand over towels and shook her head. (As in no, do not take towels) At 8:30 or a little after the housekeeping manager (Brenda or Barbara, I believe)came to room and wanted to know what was going on, that Housekeeping doesn’t start until 8:30 am. She was a bit perturbed and said she had just arrived at work. I apologized for her inconvenience but as she could see our situation required someone that had access to cleaning supplies and dry towels. Bits of black and discolored flakes which looked like mold had also come down including into our personal belongings. I thought some sort of cleaning would occur but after wiping walls,mirror, counter and floor with the fresh towels she had brought for us approximately three minutes, she said she dried floor the best she could and indicated that now she understood why we needed towels. ?? That’s it. Again I apologized to her for her inconvenience which was clear it was great to her. I thought she would offer some solution to our situation. Bathroom was not cleaned. Nothing was said to us, she just left. Floor counter and walls still wet and we were left with one dry bath towel and a few hand towels. At a loss as to why no one was seeming to understand situation, my husband went to front desk to speak with someone. As no dialogue was offered regarding situation other than “we apologize that happened” he proceeded to check out. (It was still happening.)Few clean dry towels and bathroom wet and possibly contaminated from whatever was in ceiling that came down with water. We were offered a two night parking credit. $60.00. (Room was $628.00 for two nights.) Appreciated the parking credit however some acknowledgement that something major had just happened in our room and we were not asked if we needed another room for showers or clean dry towels or if our belongings were ok. I approached front desk in an effort to see if they would acknowledge what happened and if a manager could come and look at situation and damage. I was told there was nothing she could do and she said I’m sorry that happened. It was obvious I had taken some kind of shower in my wet clothes and damp hair. Perplexed and dumbfounded, we left room with no showers with a full day of travel ahead and we used paper towels we had in car to dry ourselves and our wet items. Room 907. Where was management? TRIPADVISOR.COM USER 

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