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at the Holiday Inn Palm Beach-Airport Conference Center
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Never stay here..UNSAFE/ DISGUSTING/REEKS OF POT
Jan 2nd, 2021
We decided to stay at this hotel because we landed very late at PBI needed 3 rooms ( other hotels were booked ) and wanted an early start..as soon as we arrived there ( the 4 of us were hit with a very strong smell of POT ) were 2 people behind the desk, who couldn't figure out how to use the computer ( giggiling that they were incompetent) . I asked the MGR twice for help she said I cant help Im waiting for the police. After the MGR instructed the 2 staff to figure out how to use the computer our check inn started. After a long while we finally got checked in as we went to the elevator the stench of POT got stronger. Elevator opened and about 15 people ) all looked like under 21 ) got off the elevator who obviously were not staying there. Very loud and looked at us with distain. we got off the elevator and we could not believe the how dirty the rugs were in hallway and rooms ( see photos ) Also the stench of POT, didn't think possible got stronger..lol When we went to check out the young lady sitting behind the desk was so deep in thought ( doubt that ) on her phone she didn't even acknowledge we were standing there. I said are you aware of the smell of POT and the security banging on doors at 2:30 AM her retort " Housekeeping has to call before I can report the smells ( and still didn't look up at us lol ) We asked housekeeping ( I felt terrible for the staff ) and both woman said its a 24/7 situation with POT in that hotel. TRIPADVISOR.COM USER
A not so Holiday Inn
Dec 17th, 2020
We spent a night here on our way to the Florida Keys. Caution they are undergoing a badly and I stress badly needed renovation and the restaurant was closed. We had to go out as they had no alternatives for us to eat breakfast. The staff was helpful but the room really lacked in many ways. The shower head did not work properly and the sink tap creaked every time you tried to move it. The carpets in the hall looked like they were 20 years old and never cleaned. No coffee was available in the lobby? All in all glad we spent only one night here. Getting to the hotel is no easy task as our GPS routed us thru the airport South bound off I-95, yes all the way thru the airport thank goodness the airport was not too busy at that time. I probably would not stay here again until after the renovations are made. TRIPADVISOR.COM USER
Front desk representative was great and nice.
Dec 1st, 2020
Room was huge, king size bed, comfy blankets and pillows, parking lot view. Refrigerator, microwave, coffee maker, ice machine was close by my room. Beautiful spacious bathroom. My husband and I loved it. TRIPADVISOR.COM USER
Dirtiest IHG I've ever seen
Oct 2nd, 2020
IHG hotels are normally clean and safe which is my basic criteria for hotels. I am a very frequent traveler and never seen a hotel so dirty or worn out as the HI West Palm Beach Airport. Dont stay here. The hallway carpets look like they've never been cleaned. TRIPADVISOR.COM USER
Disgusting and Not appropriate for families
Sep 13th, 2020
IHG you should be ashamed at having to put my family through a very horrible experience. Check in was good noticed the lobby was under construction but didn’t think anything odd. But when I got to room floor the hall carpet was disgusting and heavily stained and it smelled like smoke. When I got to the room it heavily smelled like cigarettes. Went to exchange rooms on another floor and carpets were worse had heavy stained and drips everywhere from elevator all the way to room and beyond. You can here TVs and noises from the rooms. Walls very thin. Several rooms later they all smelled like smoke and clientele did not appear to be suitable for families. I would describe this hotel as very seedy. I am a platinum elite and have stayed at IHG all over the country but never ever had this happen. This hotel is not up to the IHG name. It will soon be a Crowne Plaza and being completely renovated so I hope they clean up the atmosphere first. IHG needs to inspect this location. If IHG was going to do an hourly rate hotel or a drug distribution center this would be a great start. Extremely disappointed. The great reviews cannot be legitimate or for this location. The reviews are misleading. If you are brave enough to stay here inspect the rooms first! TRIPADVISOR.COM USER
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