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at the Holiday Inn Palm Beach-Airport Conference Center
Smoke detector problems
Sep 7th, 2019
First room had a missing smoke detector,seconded room smoke detector was hanging down out the ceiling. Woke up second day bathroom air vent light was hanging out the ceiling. I reported it to front desk they assured me all will be repaired. It’s 7:30 pm no repairs have been made. I always say at this Holiday Inn but this will be my last stay I felt unsafe after two nights not knowing if my smoke detector would work. They are so dated and might not work. They have customers who would rather disconnect the smoke detectors than go out and smoke. These people are putting our lives at risk. It’s the hotel responsibility to put better smoke detectors in the bedrooms. My concern was a safety issue and no service to repair or fix it. TRIPADVISOR.COM USER
Sep 4th, 2019
Just returned from a mandatory evacuation stay at this hotel and wanted to compliment the entire staff for being so hospitable. Multiple times different staff members would approach us and ask if we were OK or needed anything. TRIPADVISOR.COM USER
convenient location and helpful staff
Sep 3rd, 2019
So easy to get to from the airport. The staff were fun, helpful and willing to provide suggestions and advice on where to shop and eat. The lobby was spacious and offered several seating areas. The bar was quaint and perfect size! TRIPADVISOR.COM USER
Front desk staff. Ask for Ms. Precious!
Aug 26th, 2019
Older hotel with a recent update. A couple of reasons to stay are Ms. Precious at the front desk, cute, friendly with an awesome smile and ready to help. Fast and knowledgeable. The other reason is Ms. Wendy at the bar. Always makes you feel like your at the neighborhood restaurant / bar. TRIPADVISOR.COM USER
Front desk service must be urgently improved!
Aug 26th, 2019
When checking out (8/25/19 at 11:10 hs) the lady in charge of the front desk showed a very rude attitude and manners. She never responded my greetings, never said hello, never said thanks, she just started asking a lot of questions without even allowing me to answer. She is not able to be in touch with public. She jeopardizes the hotel's image! TRIPADVISOR.COM USER