Holiday Inn Raleigh (Crabtree Valley Mall)

4100 Glenwood Ave | Raleigh, NC 27612-4626  [SEE MAP]Raleigh, NC  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Great Customer Service

Nov 11th, 2019

Just wanted to drop you a quick email to let you know that the front desk clerk this evening at the Doubletree/Crabtree Mall was absolutely Stellar! Theresa was extremely efficient, offered additional support and went out of the way to help! I travel a bunch for work and try to stay with Hilton as much as possible, but will definitely continue thanks to the service that Theresa provided this evening. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Allergic reaction and Guards at breakfast

Nov 10th, 2019

My child and some other families stayed at this hotel on November 8-10. Upon check in, unprompted, the ladies at the desk handed out cookies with nuts to our kids. My child, who is allergic to nuts, ate the cookies and had an allergic reaction. When I asked the manager on duty at check out in the morning about the policy on informing people about the nuts, he said they rely on the words on the packaging. He showed no remorse or concern. Why would you not have a policy and why pass out cookies with nuts to kids in a hectic environment without warning the adults? Also, we had an early morning on the 10th and got a little bit at the “all-you-can-eat” buffet (some of us just drinks), which was NOT FREE, and tried to get something else upon our return at 9:30 am. We were told we could not have anything else. This was supposed to be an all you can eat breakfast. The ladies were not polite and when we sat down (to sit with our friends, but not to eat), they watched us to make sure we didn’t take anything. They appeared to be closing down the buffet, so I’m not sure who they were trying to save the food for. When you drive a long distance and stay away from your home, you want to feel invited and welcomed. I’m not sure why this hotel got so many positive reviews for the staff, because we did not feel welcomed. The hotel rooms were nice so we felt comfortable once we were inside our rooms. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Very Convenient Location

Nov 8th, 2019

Was here for a short, 2-night business trip. Accommodations were very good and all staff were professional and attentive. The food (room service) was terrible. Did not try the restaurant; perhaps the quality and freshness is better there. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Hotel

Nov 7th, 2019

We stayed at this DoubleTree due to the proximity to PNC Arena. We enjoyed seeing the Red Wings although they didn't win! It was an absolutely fantastic hotel! It felt super clean and new! DoubleTree is becoming our favorite Hilton brand! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great hotel for business or pleasure

Nov 6th, 2019

I came here for a weekend and it’s very close to the Crabtree mall as well. A very interesting design with a good breakfast buffet, omelette station and a nice happy hour in the main lounge area. The rooms are nice. Clean and comfortable including the bed. TRIPADVISOR.COM USER 

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