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at the Holiday Inn Rapid City-Rushmore Plaza
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Unsafe for Covid, Dishonest in Billing
Sep 17th, 2020
We spent one night here. This is a nice facility - new-ish, well maintained. But that's about it. First problem --- the hotel is hosting events in meeting rooms, and not enforcing its own masking rules during Covid. Folks are in the elevators without masks! Wandering corridors without masks! Meanwhile, South Dakota is suffering one of the worst Covid spikes in the United States. If you care about your health and safety, don't stay here. Second problem --- a day after checking out, I found a mysterious $10 charge from this hotel on my credit card bill. I never charged anything at the hotel. Never used any of the facilities. And I *never* received an invoice. Is this the Holiday Inn's means of making up some of the revenue lost during Covid? Thinking that folks won't notice that $10 charge on their credit card. Well, I noticed --- and I recommend that folks stay elsewhere. TRIPADVISOR.COM USER
Close to town center
Aug 25th, 2020
Good location, Chris and Michael at the bar were awesome. Check in quick/ good service. All the hand sanitizer dispenser were empty and room smelled of cigarette smoke after housekeeping cleaned our room. TRIPADVISOR.COM USER
Clean, comfortable and good location
Aug 23rd, 2020
We stayed in an executive size room with 2 queen beds and a sofa bed. The room was large and included 2 TVs, small fridge and microwave. The mattresses were a little too soft, but some might like that. Everything was clean and there was plenty of hand sanitizer stations scattered around the hotel. Staff was friendly and check-in quick. Breakfast in the restaurant was good. Plenty of parking. TRIPADVISOR.COM USER
Great Location, Great Prices, Nice-Big Rooms
Aug 17th, 2020
Check-in was simple, all staff was wearing masks and asked guests to adhere to procedure when in public areas. We stopped here for one night on our way back from Sturgis, there were lots of other bikes and the hotel was busy, but so quiet! The rooms are huge, lots of light and the beds are super comfortable, along with all the bedding! Reminded me of an EMBASSY Suites, it is very classy! The hotel grill was a pleasant surprise, every thing we ordered was very tasty and fresh1 Loved having a fridge, microwave and Keurig Coffee Maker in the room! The price was great, we would definitely recommend to others traveling to this area. TRIPADVISOR.COM USER
This is an exceptionally nice Holiday Inn
Aug 13th, 2020
Our two-day stay was flawless. The hotel is maintaining a COVID protocol that is quite reassuring. The room is deep cleaned between guests. The hotel staff did not enter the room at any time during the 2 days. Extra towels were already in the spotless bathroom.. (Servicing the room for the second day is available on request). At touchless check-in, the staff was helpful and said if we needed anything to call the desk and it would be sent up. The only negative was that a majority of the items on the restaurant menu were unavailable. The waiter explained that a low occupancy rate in the hotel required omitting some of the items that require more prior planning and prep. The food that was available was fine. This Holiday Inn is more sophisticated than I had expected in a city of well under 100,000 people. (No disrespect to Rapid City which is a lovely city). Glass elevators adorn the 8 or 10 story atrium with a pleasent fountain that cascades from the sixth floor. The restaurant, bar are contained within the atrium. I liked it, and will stay here if I come to Rapid City again TRIPADVISOR.COM USER
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