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at the Holiday Inn Sacramento Downtown – Arena
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Surprising stop, weary roadtrippers
Aug 16th, 2020
I was thoroughly impressed with this hotel. The staff is very friendly and accommodating. The pillows are fantastic. The bed and linens are so comfortable I didn’t wake up once overnight, which is rare for me. The shower water pressure and temperature is perfect, and they supply Body Shoppe cleansing products. The location couldn’t be better for a walk to old Sac or the capitol, museums,etc. The only reason it’s not five stars is you have to have or make a room reservation before entering the lobby (I assume this is only a thing during Covid nonsense) and pay $20 extra for a mandatory parking lot that is not private for the hotel. I also detected a slight smoky smell even though the rooms are non smoking. Overall great experience and I would stay again and recommend. TRIPADVISOR.COM USER
Apr 8th, 2020
Vicki and Adrian in the bar and Afro-american older gentlemen that drives the airport will keep you laughing and smiling. By this I mean their stories are good, plus all are knowledgeable about the area. TRIPADVISOR.COM USER
Dingy property in desperate need of updates.
Feb 29th, 2020
The only reason I gave this hotel 2 stars is the nice and courteous staff. That's about the only good thing about this hotel. The room decor, from the wallpaper and carpeting to grandmas rolling chair in the corner of the room, is hideous. TV's are tiny. This hotel actually prints breakfast vouchers. Literally a 4x11 1/2 paper breakfast voucher. We put men on the moon decades ago but in Sacramento they can't keep track of who has complimentary breakfast without handing them a physical voucher. The heating and cooling are courtesy of musty old PTAC units complete with obnoxious clicking sounds. Water marks on the headboards are a nice touch. The rooms have no complimentary or for purchase water at all; no refrigerators either. Bathroom had a slow drain in the shower and water backed up considerably; absolutely disgusting. TRIPADVISOR.COM USER
Feb 16th, 2020
Pros: clean hotel & rooms (besides greasy hand prints all over the windows), friendly staff, walking distance to numerous venues. Cons: self parking is confusing as there are many parking garages around the block, staff is either not very knowledgeable or deceitful, and rooms are so noisy it is almost impossible to sleep. I have stayed in many, many hotels/motels/inns and a lot are close to or next to freeways. Based on other reviews I knew freeway noise was an issue so I requested a room away from the freeway (you must call them to request this as the online reservations only let you request near/away from elevator). When checking in I confirmed that our room was away from the freeway. The clerk acknowledged this and we schlepped our bags up to our room. Turns out we were on the freeway side with only two rooms closer to the freeway than ours! Complete opposite of what I requested or wanted. We did not request a room change as we were on a time crunch to get to an event. Needless to say I got very little sleep and would not go back to this hotel. Tip: even # rooms are on the parking garage side (not facing freeway) and lower numbers 00-15 are farther away from freeway. Our room was #1527. TRIPADVISOR.COM USER
Friendly, efficient service but not a good place to sleep
Feb 15th, 2020
If you find yourself in this part of Sacramento and need to shower and change your clothes, this will work fine. But it's not a good place to stay if you're planning to sleep there. The noise coming off the nearby freeway is very loud even with the windows closed and on a high floor. It's hard enough to sleep when away from home but the noise, the hard bed, and the not very nice bed linens, made it very challenging. The staff were very friendly, at the front desk and in the bar area, which is the only place to get a bite at 9pm. The price was right and the location, near the mall and with a nearby Starbucks, are pluses. I had higher hopes for the state capitol! TRIPADVISOR.COM USER