Holiday Inn & Suites Asheville Downtown

42 Tunnel Rd | Asheville, NC 28805-1230  [SEE MAP]Asheville, NC  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 2

Avoid during renovations

Mar 11th, 2020

Stayed here for one night only (thankfully) during renovations. While the renovations were inconvenient, service was inexcusably slow, room was not clean, and breakfast was inedible. Also, note that despite the "downtown" name, location is not in downtown Asheville. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

System glitch cancelled reservation same night of check-in

Feb 23rd, 2020

I had a reservation checking in 2/21 and checking out 2/23. Arrived around 7pm and Jonathan and Rob told us our reservation is cancelled. This was the first we were hearing of this. We booked through Hotwire so we contacted them, they said they did not cancel it nor did we. Hotwire contacted Jonathan to get the reason for cancellation listed, and he said no reason was listed. He told us the same thing, saying it is a system glitch. He offered a refund and asked us what rate we paid Hotwire so he could get us something at a similar rate. This is frustrating as this was no issue of ours yet we were offered nothing to compensate for the inconvenience, simply a refund. Seemed like this night had a few unhappy guest aside from us. At a minimum the system needs to be looked at and a reason should always be listed for cancellations, or the glitch needs to be fixed. The customer recovery protocol is poor also as we were very frustrated by Jonathan and Robs response. They were nice but offered nothing for our inconvenience. We had to cancel and re-book the same night. We were patient in seeing what would be done then and there for us but walked away very disappointed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Yes they are renovating

Jan 31st, 2020

We were passing through town/only staying one night. We read reviews of many hotels on the area and decided to stay here based on best price. To speak to previous reviews, if you need quiet during the day, don’t book here until renovations are complete. If you are looking for a ‘resort’ feel, don’t stay here as pools are currently closed. If you need a large immaculate breakfast area don’t stay here. BUT, if you are okay with hammering/construction noise that stops at 5pm and starts up about 8am, are okay with a full hot breakfast albeit laid out in a small conference room - and saving money all while being at a name brand hotel - this is the place for you. Room was older but very clean, bed very comfortable, linens and towels good quality. Staff was friendly. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Poor management

Jan 30th, 2020

First, I need to say that I usually love to stay at IHG hotels. They are always clean and have friendly employees. That makes this review all the more disappointing. I planned a family reunion to meet at this hotel and explore Asheville for the weekend. Arrived at the hotel around 6:30 pm after driving for 12 hours only to hear hammering in the next room. After calling the front desk the manager told me they were under renovation and the workers would stop at 8:00pm. He offered to refund my money which would have left me searching for a room at 7:00 pm. The easy solution would have been to simply ask the workers to stop early or move my room. Instead I receive a condescending attitude that informed me I should have read their website which stated they were under renovation. (Their website specifically states that noise will be kept to a minimum.)This is not the IHG that I have grown to trust with my travel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Close to Everything in Asheville!

Dec 1st, 2019

Stayed there with the family during the Thanksgiving Holiday. We were placed on the second floor in a room with 2 queen beds. Our room was well equipped with everything we needed, internet connection was great! Noticed hotel was undergoing renovations on the upper floors, but we weren't disturbed! Staff were friendly and professional. There were plenty of restaurants around and Asheville Mall was only around the corner! Will stay there again! TRIPADVISOR.COM USER 

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