Holiday Inn & Suites Columbia-Airport

110 McSwain Dr | West Columbia, SC 29169-4804  [SEE MAP]West Columbia, SC  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 4

Good Bad & Oh Well

Sep 12th, 2019

My time at this hotel was good. The cleaning staff and the restaurant staff were amazing. My room was well appointed. I richly enjoyed every encounter with the cleaning and restaurant staff. I can't say the same about the shuttle driver and a couple of the front desk people. The shuttle driver had to be enjoying a vacation on the clock because that behind was missing in action. After waiting in the sweltering heat for 20 minutes, I called the hotel to inquire about the shuttle's potential arrival time and was given the preverbal middle finger. The person who answered the phone never answered my question about the expected time of arrival; instead I was given the time the driver starts and the time they end. (What the What!) As a result of the driver's lack of visibility, I had to rent a car to get to the hotel after my flight. This was emotionally and financially draining. The ONLY reason why I booked this hotel was because they listed an airport shuttle on their website. My having to spend over $200.00 to get to the hotel was very disappointing. Not as important, but notable all the same was that at least one, actually two of the front desk people didn't really see me as a valued customer (this is a rant for a different forum). The moral of the story; don't be a lazy shuttle driver or a bothered by the customers front desk person. Nonetheless, I enjoyed my stay with this establishment. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing customer service!

Sep 3rd, 2019

We happened across this location when the one we booked down the street turned out to be a roach motel. The staff here are incredible! Room was clean and comfortable and the rate was reasonable for the quality received. Excellent service in the restaurant and the food was great too. Pool was so relaxing after a long weekend of chaos. Would definitely recommend this location. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Nice hotel, no so nice customer service!

Aug 2nd, 2019

We just checked in about 30 minutes ago, and I already can't wait to check out. We absolutely will not be using this location again and the Holiday Inn brand is not represented here. We are owners through Holiday Inn Club and I usually choose HI as my hotel brand. I've also hosted meetings and events with this brand. I've never experienced someone completely unwilling to assist their guests. We booked a standard room for 2 nights for a conference this weekend through my husband's employer. Upon arrival, we were given a handicapped unit with a king-sized bed. We called the front desk and asked if he had any other king rooms and said we would switch to have 2 queen beds if available. He said he did have those rooms available, but we still could not switch rooms. When you have availability, it's irresponsible to book an ADA room. You have no idea who may need it or when. That goes from parking spaces to restrooms to ramp usage. If you've ever assisted someone in need of these services, you know how vital their accomodations are. That's the only point I was trying to make, but the gentlemen that checked us and couldn't seem to get that. Instead of at least acknowledging my point, we were told "That type of reservation, you get what you get." He went on to repeatedly to tell us that we can't choose what type of room we want with that type of reservation, emphasis on that. I was trying to understand what "type" of room he meant. We booked through my husband's corporate site for employees. Apparently, using any other source than HI to book your room is offensive at this location. At this point, it was clear he had a personal issue with corporate bookings and preferred if we had booked elsewhere. He was extremely rude and dismissive. I asked him what type of reservation he meant. Of course, no answer. I do know companies have contracts with businesses all over the world for their employees. If you don't want to participate then don't, believe me, your competition will appreciate it. It's been a long day and to end it with such unnecessary negativity was a bit of a downer. Just avoid if you're looking for a nice place to stay with good customer service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Exceptionally clean

Jul 26th, 2019

This may be the cleanest hotel I have ever stayed at while traveling. Room had lots of electronics plugin outlets. Attractive granite bathroom counter, but very tiny bathroom. No hook on bathroom door to hang clothes. Barely space between toilet and sink. No cold water from bathroom sink—only hot water. AC worked well. Refrigerator, but no microwave. No powered vent in bathroom. Very cool clock in room with extra electronics plugin outlets. Public restrooms on first floor were kept meticulously clean. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Clean and friendly

Apr 13th, 2019

Stayed after arrival and before departure to Columbia, South Carolina. The room was clean and the bed was comfortable. Close to the airport and there is a shuttle service to the airport. Staff were helpful. Parking on site without charge. Morning paper available. TRIPADVISOR.COM USER 

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