Holiday Inn York

Tadcaster Road | York, England YO24 1QF  [SEE MAP]York, England  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 3

Won't be going back.

Mar 16th, 2020

We have always used this hotel when we visit York. We have always had a pleasant stay. The staff are always friendly and helpful and are a credit to the hotel. Rooms are always clean and well presented with comfortable beds. A good breakfast always set's you off for a day sightseeing. The large carpark is also a plus. Unfortunately this time when we got home I noticed that I had been charged twice on my credit card for the stay. I contacted the hotel in the evening and was told a manager would call me back the next day. By noon the next day, no call. Telephoned the hotel again and asked to speak to the manager. When asked to explain the unauthorised transaction was given a pathetic apology and told the money would be refunded. We will miss the other staff but a poor manager's response and her lack of understanding means we will now be looking for a different hotel in future. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Birthday treat

Mar 7th, 2020

We had a special family birthday on 29th February. We decided to celebrate by visiting York's Railway museum. The Holiday Inn at York's Tadcaster Road was perfect. We were well looked after from the moment we arrived. We enjoyed an amazing breakfast - unlimited cooked and/or continental breakfast. The birthday boy opened his cards at the table. We were all surprised and delighted when the breakfast serving staff presented him with a plate of icecream and a serenade of "Happy birthday". The perfect start to a fabulous day. Thank you so much Holiday Inn! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Terrible smell, ceiling stained and lights not working

Mar 6th, 2020

We like to use this Hotel because of its nice location, good size car park, pubs and bus stops nearby.. However on this occasion our room 32 was not upto the standard we expected. As you entered the the room there was a terrible smell which we hoped would dissappear after opening the door and window, unfortunately the smell was still lingering on the second day of our stay. The ceiling as you entered the room was badly stained, possibly from a water leak above. The entrance light did not work and the standard lamp in the corner of the room did not work. We found the pillows to be uncomfortable. The reception staff in the afternoon were very pleasant. On the morning of our departure we informed the receptionist that we were dissapointed with our stay, in which she replied sorry we will inform the maintenance team. Sorry Holiday Inn we are not ones for complaining unesesary, but we found our complaints and rating are justified on this occasion. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Ihg Rewards Club Free Night

Feb 24th, 2020

Used my 25,000 club points for a Saturday night stay which was published as £220 per night. Nice staff very helpful and chatty. Faultless stay free parking good breakfast would definitely stay again. Only 5 minutes by car into York City. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A date on the square, with my brothers in York

Feb 16th, 2020

What a great place, warm and welcoming reception. Very comfy room on the executive level, great view over the city. Great breakfast had the full English, thoroughly recommend the sausages. Sue my wife was well entertained the night before as I was enjoying a Festive Board elsewhere in the city. TRIPADVISOR.COM USER 

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