Home2 Suites by Hilton San Antonio Downtown - Riverwalk, TX

603 Navarro St | San Antonio, TX 78205-1837  [SEE MAP]San Antonio, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Excellent location, shabby rooms

Nov 21st, 2019

Disappointed with this Hilton property due to the condition of our room. However, the location made our trip enjoyable. Two blocks to the River Walk and excellent restaurants within walking distance. Parking is done by valet and costs $31 per night. There is a garage one block away. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Cute just not clean

Nov 19th, 2019

Wish the room was cleaned and the carpet didn't have dark stains. Loved the kitchenette because I have food sensitivities. /the lighting was a plus, but could have used smart remote to turn on and off. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Not ideal if you have a rental car.

Nov 16th, 2019

Customer service was excellent. If you are just going for the river walk it’s only a couple minute walk! Unfortunately the location may not be ideal If there’s anything going on a the majestic across the street you won’t get in an out easy in a car. Parking is pricey! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

not bad but no parking

Nov 15th, 2019

This hotel does not provide parking. The closest garage is an hourly that will run you 5-18 dollars per time you park. Budget extra $$ when staying here. Very convenient to downtown and the river walk. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Customer service

Nov 13th, 2019

I traveled with a young baby and stayed 3 nights there (11/8-11). First they gave me a dusty room with dirty carpet that caused running nose. I wasn't able to stay there more than 10 minutes so I ask to change the room before I touch anything. Second room was fine (#411), however, I left my hair dryer and glasses there (worth more than $400). I tried to get them back so I called the front desk as picture. First, a male staff told me they will message me. But nothing happened so I called them again- a female staff said I will get a call back in the same day. But they didn't. So I called again and the male staff just let me on hold for about 5 min. Will you tried to call them again? I did. But they puch me on hold again and this time I decided don't wait for another 5 min. Will I receive a call back today as they told me? I will keep you updated here!! TRIPADVISOR.COM USER 

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