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at the Homewood Suites Bonita Springs
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Aug 8th, 2020
This hotel is a gem. Close enough to all beaches at a decent price. The staff is always so nice and accommodating. Jennifer is so nice. She really went above and beyond. Matt is also very helpful! Their manager, Ray, always assists us when we are planning a trip to Bonita. He’s really professional and kind. No wonder his staff is so great! TRIPADVISOR.COM USER
Clean rooms, but staff is not following covid-19 safety guidelines
Jul 22nd, 2020
Overall, we had a great stay in this hotel. The mobile Check In/Out process and digital key using the Hilton Honors apps was a very positive experience. The room was comfortable and clean for us. Kitchen is a bit small but useful. Option for late checkout was definitely a plus. CONS - 1) Hotel staff is NOT following the requirement to wear a face mask. We did see instances where the staff, such as housekeeping using masks at all times. However, the gentleman working the front desk in the later afternoon/evening on 7/20/2020 did not wear a mask at all. The blonde girl working the desk in the morning also NEVER wore a face mask. Yes they are behind a safety glass, but policy says they need to be wearing them! This could be the case of staff not wearing masks after the manager is not in the property. 2) Front Desk and lounge area smelled like cigarettes most of the time. 3) Beds need to be updated, the bed in the second room in 438 is caving in! 4) I had confirmation of a late checkout at 1pm, but housekeeping staff was knocking on our door in the early morning, even with a Do Not Disturb sign clearly hanging on our door. If the staff continues not to follow the safety policy of wearing masks, I don't believe I will be staying here again with my family. TRIPADVISOR.COM USER
You should stay here! Thank you, Ray!
Jun 30th, 2020
I stayed at the Homewood Suites (Bonita Springs) for 3 weeks straight with my 3 kids and felt like I was home. I did not look forward to leaving. Here is why: First, for me, the most important aspect of staying at the hotel is the hospitality, and Ray and his management team excels. I felt at home, even during Covid when all the hotels are operating on a minimum, I did not miss a thing. Help with accommodating my conference calls, technology help - scanning, wifi, printing, even help with shipping, was met in matters of minutes. Literally, anything I needed I had within minutes and with a smile and attention. Second, the cleanliness, I have OCD with being clean and Covid guidelines are a norm to me. Needless to say, Ray and his team MADE SURE that all surfaces were so clean and sanitized - distancing of guests across the hotel, keeping the common areas clean and sanitized after each use, and making the cleaning supplies like sanitizers available for us to use if we needed them. They immediately changed the supplies in the lounge to be one-time-use types of consumables to avoid contact and spreading germs. Third - Safety - I felt safe at a time when I found myself in a hotel with 3 kids - I felt so safe! Ray and his team are keeping a good eye on all ppl who are passing through and ensure the safety of all guests, to my liking and preference. THANK YOU RAY! I strongly recommend staying at this hotel if you want to be treated with respect and care. Iggy! TRIPADVISOR.COM USER
Worst hotel stay of my life
May 21st, 2020
Desk representative was extremely rude when I needed a late checkout due to hot water not working in the night which required me to switch rooms in the middle of the night. Representative did not give me time for checkout and housekeeper named Alex also extremely rude. I have never experienced such bad customer service in my life. TRIPADVISOR.COM USER
Another wonderful stay!!
Apr 25th, 2020
Our 6th season staying at the Homewood Suites in Bonita Springs was just as wonderful as the previous. After a 9 week stay, we cannot express how wonderful the entire staff are, management, front desk, housekeeping, food services and maintenance. We have had some minor issues, but they are right on top of them and address them quickly. Management is always straight on and the customer is always right, the setup of the hotel and facilities is conductive to meeting other guests is so desired. The manager social presents an opportunity for social gathering over food and drinks. The availability of gas grills in the pool area is a bonus for those who want to either augment light dinners or cook out with new/old friends. The hotel is surrounded by many stores and restaurants in walking distance, if you so desire. We cannot say enough though, about the staff, front desk, management team and all the wonderful worker bees that serve us breakfast, social hour, clean our room, keep up the building and its surroundings. We look forward to our 7th season at the Homewood Suites in 2021. D&T TRIPADVISOR.COM USER
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