Homewood Suites Memphis - Hacks Cross

3583 Hacks Cross Rd | Memphis, TN 38125-8803  [SEE MAP]Memphis, TN  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Go somewhere else

Dec 4th, 2019

If there is anywhere else at all available to stay - go there. If not, just keep driving. I’ve been a Hilton Honors member and a fan of Homewood Suites for a long time. So, incredibly disappointed with this experience. The only positive part of the experience was the check-in. The girl was very nice. After that, everything went downhill. We checked-in around 1am. Kept the lights low as we put the toddler and newborn to sleep. Big mistake. I don’t think the room had even been cleaned. Upon further inspection - there was hair all over the toilet and shower (we didn’t even shower during this stay...gross, I know). Of all the pillows on TWO beds, I found three pillows that weren’t covered in hairs. There was something white all over the office chair...I don’t even want to know. The floor had definitely NOT been vacuumed...maybe ever. There was something brown all over the window seal and curtains. Something all in the bottom of the refrigerator, and ketchup all over the inside of the door. Grease all over the stove top. Burn marks all in the carpet...should I go on? Moral of the story: go so where else. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good hotel to stay

Dec 2nd, 2019

Great location, clean rooms, alot of options for the free breakfast. You can carry breakfast to your room. Breakfast staff was very nice and helpful.Lots of places to eat and shop within 5mins from hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Excellent Stay

Dec 2nd, 2019

Excellent staff. Very friendly. I haven't seen a better staff than the people working at this hotel. My only complaint is that there isn't an indoor pool which is pretty important when traveling with kids in the winter. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Very Dissapointed

Nov 30th, 2019

As a long time diamond member, I travel often and always stay at Hilton properties. Unfortunately this was one of very few times that I was disappointed in one of their properties. The property itself and the size of the rooms are very nice. Unfortunately, this is the only positive thing I can say. When we arrived we were told that they were oversold and there were several other people waiting in the lobby for the rooms to be ready even though it was well after check-in time. The front desk seemed understaffed and unprepared to be at full capacity. After waiting for about 45 minutes, our room was finally ready. We were told that it just needed towels but they would give us keys and we could head up there. Once we arrived in our room, we were met by housekeeping and they told us they would leave our towels outside the door shortly. They never showed up. Later that night we went to take a shower, we noticed that the shower curtain was missing. The next morning I report of the missing shower curtain to the front desk and they told me somebody would bring one up at some point. Later that day when we returned we were shocked to find a shower curtain hanging on our front door and they never stepped foot into the room to clean it or replace the towels. The curtain they brought was very dirty and ripped in several places as you can see from the picture. All in all a very disappointing and unpleasurable stay. Highly considering switching over to Marriott as Hilton seems to be skimping lately. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Family Thanksgiving

Nov 29th, 2019

We stayed in Memphis, TM for our yearly family Thanksgiving. I wouldn't dare stay anywhere else but here. I love that this hotel has a full size refrigerator to store all the pre-cooked food and I was able to warm some dishes on the stovetop. I just wish there was an oven also, l lol l!!! Loved every second! TRIPADVISOR.COM USER 

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