Homewood Suites Reno

5450 Kietzke Lane | Reno, NV 89511-2061  [SEE MAP]Reno, NV  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Home away from home

May 28th, 2020

My husband and I have been staying at the Homewood suites on Kietzke Lane in Reno, NV for several years now. because I am a patient of Dr James Forsythe at this Cancer Care Clinic just a few blocks away. We just returned form a 2 night stay at the Homewood suites and ,as usual, found everything to be in perfect condition. The beds are very comfortable . The room with the convenient kitchenette is very pleasant with a view of the snow covered Sierra Nevada mountains. I especially want to commend Leo, the manager and Carol Nicholson the director for making our stays as pleasant as possible under the covid 19 restrictions. When they say "Is there anything we can do to make you more comfortable?" They mean it.l We have stayed at other places in Reno over the years and this is our favorite. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Lack of service

May 17th, 2020

I stayed here for the weekend and noticed a HUGE lack of service. One day, the housekeeper asked if we needed stay over service. We said yes but we would need a few minutes to leave the room. We came back 6 hours later and we had gotten no service. So I went down to the front desk to request more soaps and toilet paper and there was no one there. There was no one around anywhere. It took me 30 MINUTES to find an employee. And then the room next to us had checked out and we heard the housekeeper come in but she was in the room all of 5 minutes before she left again. What did she really clean??? Is that why my bathtub is so slippery from soap scum??? Because it hasn’t been cleaned??? What is going on here!?!? Now I just wonder what else isn’t clean. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Room needs maintenance

May 6th, 2020

Just checked in to this property. Common areas are very nice. They look they they were just remodeled. Room is terrible. Toilet will not flush. Kitchen faucet is loose. On the TV there is no channel information. When I tried to call the front desk the phone did not work. Walked to front desk and was told maintenance would take care of my problems. We are still sitting here waiting. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

They need to step up with their cleaning

Mar 28th, 2020

Our family had a room i was so sad is so dirty i remember a month ago i had a room there i was so happy how clean they kept the place for our family it was the best hotel was we tried to use the grills outside they where dirty like they have not clean it talk to the manager of housekeeping if they can clean the grills so mine family can use it he was so rude and he did not had time they need to step up the cleaning the first time i went with mime family as soon you walk in front desk it was so clean now is so dirty and now that epidemic is going on they should keep cleaning everyday how do i take mine family to a place like that a month ago it was so clean the lobby so dirty i was planning to go back with mine family but now i dont trust mine family in a place where it seems they dont care to clean the bathrooms by the front desk they where so clean now it was so nasty wow the only thing clean was the towels and mine sheets but the whole hotel is so bad TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Hugh Mistake

Feb 20th, 2020

Will never stay at this hotel again. Reserved 1 bedroom king and completed early check-in from home. Arrived and was told it was unavailable since a prior visitor extended their stay. Was offered a studio. This is Valentine's weekend. So much for any intimacy with the kids in the same room. No offer to provide other equal accomondations some where. No offer to compensate for not being able to provide the room. Bedding on sofa bed looked like from Goodwill. Our grandson slept on top of it instead of using it. My wife ended up getting bitten by either fleas or dust mites while laying on floor. TV position is not good for either sofa or bed. Bring your own shampoo and conditioner unless you don't mind having to go begging for some from the front desk. Bring ear plugs for all the late night slamming of doors. TRIPADVISOR.COM USER 

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